My husband and I stayed at the Windsurf for the second week of our honeymoon. We were expeciting the hotel to be pretty nice, considering it is a part of Interval International, but it was not very well maintained and every time we tried to talk to the front desk about our (many) problems, they were not helpful in the least. They seemed to tell us anything to get us out of their hair.
Our toilet was broken all week, running and making a very loud noise. Every time we told the front desk they said they would send someone to fix it, and it would appear to be fixed, but after the first flush the noise and running came back. Half way through the week (after talking to them every day) we happened to be there when the maintenance man came to look at it so we saw how to take the back off (it is under a countertop and is virtually inaccessable) so we started just leaving the back off so we could fix it ourselves each time.
Our AC went out one night and the maintenance man came to look at it and just shook his head because he had no idea what it was. After he left, my husband looked at it more closely and untwisted a tube so that the water could drain properly. After that the AC worked again.
The wireless internet was only working for an average of 3 hours per day, in the middle of the day. When we tried to tell them that the internet was down, they sent us on a goose chase, telling us to move to this corner or that to get better reception. When my husband still couldn't get on and tried to tell them that they probably just needed to reset the router, they told us that something must be wrong with our wireless.
The maid service was good, they were very quick and friendly, but the hotel must not have enough towels for the rooms. If our room was cleaned in the morning we always had two towels, two wash clothes, and a bath mat. If we slept in and our room was cleaned later, it was hit or miss what we would get. Sometimes no bathmat, or one washcloth, etc.
The restaraunt is the best part of the hotel. It is reasonably priced and we got great service every time we were there. We ate lunch all but one of the days we were there.



Value
Location
Cleanliness
Check in / front desk
Value



