Being in the hospitality business, you see a lot. There are some things that are not within a hotel's control, such as a city's temporary shut-off of water, etc. Service, however is paramount, and as a supervisor of mine always puts it, "A room is a room, is a room. Guests want great service."
At check in for a weekend we weren't really greeted but checked into our room. We made it to the happy hour and requested a gin and tonic, but they were out of tonic water. A vodka and orange juice? No orange juice. My friend joked,"OK what can we have?" The response was,"Well you're a little late for cocktail hour, so you're lucky you're getting anything." I looked at his face for some sign of jest, but he was serious.
The next night after requesting a ride on their complementary shuttle for a night out on the town, we were turned down because it was considered outside of their service zone. The clerk at the desk scoffed while letting us know, but called a cab for us.
Rooms here are comfortable, and reflect an updated Holiday Inn look. Beds are very comfy.
Being so close to the airport, this establishment is probably very used to accomodating business travelers and older patrons. Maybe the service we received was due to our age (late 20s). Nonetheless, I was not impressed, but I am glad that others have had positive experiences here. I won't be going back.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Would I recommend this hotel to my best friend?
no way!
I recommend this hotel for:
Older travelers, Families with young children
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Families with teenagers
I selected this hotel as a top choice for:
Beach / Sun, Great food / Wine, Shopping, Other