What can we say? You must come to this hotel and experience the first class service provided. We read all the reviews before starting the holiday and found 98% of them true. The most important thing to say is that this hotel caters towards families, which at times means lots of noise - so don't expect peace and quiet. If you do expect peace and quiet - go and stay at the Coraya round the corner - we visited twice and both times it was tranquil.
Apart from a confused arrival which resulted in us not receiving the wrist bands, everything looks amazing when you arrive. (We complained to the staff about the disorganised way things are done - they changed the check-in routine overnight! A hotel that listens to you!) The rooms are a lovely size, the showers are huge. Once you get the hang of the buffet style meals, it's great. Plenty of choice of food and we didn't get bored with it over 2 weeks. The spirits take a bit of getting used to - unusual flavour - but we found the wine and beer of a good quality, and that more than made up for it!!!!!
Our only real issue was the naming of the "relax pool". For the first few days it was a lovely quiet area, peaceful and very relaxing, but once the easter break had started, this pool was invaded by a load of noisy families of varying nationalities. This pool is separate from the main pool area, and is quieter and we can only guess that the parents of these noisy children fancied the view of the beach from there, and proceeded to let their kids take over the pool, bringing lots of large inflatable toys (including dinghys) and made it impossible for anyone else to enjoy the area, and the shallower waters of this pool. The worst part was that there is a childrens pool provided, which was totally empty most of the time. This change of atmosphere caused a lot of upset for a lot of people, and caused arguments between the various nationalities of these families. We mentioned this to the hotel staff and were told there was nothing they could do as this was a "family hotel". We suggested some sort of supervision was needed to stop things getting out of control, and a lot of the parents were nowhere to be seen when their children were diving and running in and out. We also suggested that they rename this area, as it was very misleading.
The staff are amazing - all of them. They really make you feel special.
Can't recommend the sauna/steam room/jacuzzi enough!
There really is nothing outside the resort, unless you take an organised sightseeing trip. Ideal for divers (jellyfish allowing) as the coral reef in the bay was amazing. So don't come here expecting Ibiza-style entertainment. This is just a chill-out resort.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
Girlfriend getaway, People with disabilities, Families with young children, Families with teenagers
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Older travelers, Great pool scene
I selected this hotel as a top choice for:
Beach / Sun