We were extremely disappointed with the service provided and our experience at Casa Cameleon. After reading such amazing reviews on tripadvisor.com we were so excited to spend the last part of our honeymoon there.
When we arrived David (the manager) was very sweet and accomodating to us and got us settled. First he sent us to a restaurant to eat since the room was not ready which was great. He sent us to a place that was closed however. Once we got in the room we started hearing a loud banging noise that after a bunch of searching realized a tree was banging the roof of our hut. It was a constant annoyance (hitting the roof at least every few minutes) and made it really difficult to sleep or enjoy the solitude of the place. The air conditioning didn't seem to work nearly at all. We tracked down David and he checked and said it was fixed. Later when we had closed the windows for a couple of hours and got home it was still swealtering in the room. We would have just opened the windows for air but we had found a tarantula a few feet outside of our front door and I did not feel OK with doing that at all. We were miserable all night in the heat of the room. I woke up every hour to restart the airconditioning that kept turning off on top of it all.
The biggest thing for me however, was that I have traveled a lot in my life and I was astounded that there was no contact from the room to the front. We tried the walkie talkies several times to see if they worked and later was told by David they are only to order breakfast from 8-10 in the morning. What if something happened and we needed help? Or were hurt? Adding to that David and the Chef twice during dinner went sprinting up to the front thinking someone had snuck in because they saw shadows...that didn't make us feel safe and secure.
Also with no communication we had to try to track down David personally every time we had a question.
I had read about the service over and over and quite honestly I felt like we had rented a room and nothing else. We might as well had rented a simple cabin with nothing but a key. I understand it is a place known for privacy which was a huge draw in picking a place for our honeymoon but I did not realize it was an "every person for themselves" kind of place.
Lastly, we did decide to have dinner there in the evening with your chef and again were very excited after all the wonderful reviews to try it. We both had the filet and my husband also had the tuna. The steak was so tough it was nearly impossible to chew. I thought it may be just mine but my husband had the exact experience. His tuna was not good at all.
I have to tell you I am so upset that we spent so much money to book a room and to be so disappointed on such an important trip for us. We ended up leaving after one night and found another place that really topped off our honeymoon in a wonderful way.




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