The Hotel Metro Heights, in Karolbagh, Delhi was our base in Delhi during our 3 week trip to India. This was my first trip to India, although my wife and her parents, whom we were travelling with, had visited before, so I kind of knew not to expect too much.
The hotel itself is in a dusty busy side street some 15 minutes, by autorickshaw, from Connaught Place. It's within walking distance of the Karolbagh shopping areas, which is a bonus if you are into shopping.
The rooms are okay. We stayed in three different rooms, on three different occassions as we were travelling and staying in other towns as well. The hotel kindly and safely kept a large number of our luggage that we did not require while travelling.
The quality of the rooms vary. Some do not have bath tubs, while some do. Some are smaller than others. Generally the bathrooms and rooms are clean and tidy if not of the best quality.
The problems:
1) If you do not hand your key in when going out in the morning your room does not get made up!
2) We were given damp pillow cases and towels the one night. The excuse being that due to it being winter, laundry does not dry!
3) Breakfasts are appalling and is served in a dinghy basement that does not really encourage you to eat. We had requested a packed breakfast for one early morning start. Instead the hotel insisted that they would have a hot breakfast ready for us. This did not happen and we ended up eating just bread and a boiled egg.
4) The overall service is just poor and they have to be pushed real hard to get anything done.
5) Warm water is not hot water, a concept that this hotel just did not understand.
6) The rooms can be quite noisy given it's location, there is a flyover quite close by. The staff are also noisy during their shift changes. They are also renovating some rooms and have a tendency to work till quite late unless you shout at the the night clerk.
Stay here if you must but skip the breakfasts and be prepared for poor service.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.