We stayed, unfortunately for only one night, at this hotel in July 2007 as part of a tour.

It was outstanding. The surroundings were so beautiful...it felt like we were staying in a rain forest. One great thing is that the way the rooms are organized, you hardly seen any other rooms from where you are. Rooms are clustered into buildings...maybe 6-8 rooms per building, so its very private and very quiet. The rooms are quite nice, lots of high ceilings, windows. Linen bathrobe and really cool slippers made out of recycled tires! That was a neat touch that my 10-year old really liked.

We ate dinner and breakfast in the restaurant. Everything was very good. Great selection for breakfast - tame or exotic, whatever suits your fancy.

I thought the service we had was very good. We had a pisco sour in the bar with cool dried snacks (banana chips, nuts, etc.) which my daughter really liked.

It is a bit hard to find your way around, and some of the steps could be safer. We were okay, but my 80-year old mother had to be quite careful.

But, well worth any of these minor things...it' is possibly one of the most beautiful settings I've ever stayed in.

It was nice to stay in a resort hotel. We chose it because we were celebrating a special anniversary, and because the cost of the stay included a number of extras -- private tour guide and entrance to Machu Picchu, a massage for each guest, and all meals.

Other than the woman who met us at the train station and made arrangements for our room, the guides for the nature walks around the grounds, and the independent guide for Machu Picchu, we found the service experience rather negative.

They told us the restaurant was open until 4. The printed materials said the same. But when we went there just after 3:00, a waiter sat us and then told us the restaurant closed at 3:00. When we said we'd been told 4, he said it actually closed at 2:30. But he deigned to serve us anyway.

We're not the type of tourists who go abroad and expect everyone to speak English. So we learned traveller's Spanish. But over and over we found the staff would indicate understanding of questions and requests, but when it came down to it, they hadn't understood at all. It was as if they'd been taught to quickly respond "Yes, yes!" (answering in English even to Spanish) whether they understood or not.

This led to some real problems. For example, we missed each other on the second morning out to Machu Picchu, and lost an extra 45 minutes, because two guys at the gate told my partner they'd seen me leave. They also kept trying to charge us at every meal, even though meals were included in our package.

The guide at Machu Picchu, whose name was Dimas, was excellent. The massages were good, too. And the food was very good.

The grounds of this hotel are beautiful. The rooms are large and serene. The only problem we had was with the service. It's not up to 5 star standards. They brought tea and cookies to our room in the afternoon, but the empty cups and plates were still in the room when we checked out the next day. The bed was turned down at night, but they didn't give us fresh towels. The front desk people were cold and acted like we were just another tourist to process through. This hotel's service was the worst we had on our entire trip.

My daughter and I stayed here for one night after visiting Machu Piccu during a tour with Natural Habitat(excellent tour group). We arrived late afternoon after a busy day touring the ruins. We were exhausted. The room was beautiful. They provide sandles and robes to use (or buy) and even have fragrance oils for the lamps. Open to theoutdoors. Lovely bathrooms - huge very open shower. The grounds are gorgeous! We had a lovely balconey overlooking the grounds on the 2nd floor. I immediately went to the bar and brought back drinks with the intention of sitting outside and enjoying the last few moments of daylight. Just as we sat down our solitude was interrupeted by the sounds of the next door guest using the restroom. All that openess does not muffle the sounds of ones' neighbors. We heard every word and every drop that they made and they were not being loud. We whispered from then on. The food was okay - lots of choices. The drinks were the cheapest on our trip - free if you order pisco sours and they had a 2/1 happy hour special which was nice. They have a lovely souvenier shop which has lots of orchid items. The grounds feature an orchid walk, but it is locked up tight and is only available before check-in and after check-out. I was very disappointed by this and begged to have them bend the rules, but to no luck. At check out they add a $5.00 conservation fee (optional). I said no as they were not very eco-friendly with their products in the rooms. Don't get me wrong - the presentation was 5 Star, but conservation was not high on their list of priorities. They wrap the toilet paper in high quality paper and tie it with twine. Your bill is presented to you in a very thick - non-resusable carboard cover with your name and room# on it. I did complain about this and said that I would gladly contribute if they were more eco-friendly. It is a short walk from the train station. Would I stay here again - yes but only if I could see the orchids!