This hotel is amogst the best I have stayed in.
The staff are super friendly (as are all Malaysians I met) and they greet you by your name if they remember it.

The location is excellent, right next door to the Petronas Towers, ask for a tower view room, you cant stop staring out of the window. The decor was perfectly understated, but still felt grand, with lots of marble floors and thick carpets.

I had a club room (top 7 or so floors) which was sumptuous, with small gifts and fruit. The Club rooms also allow use of the Club Lounge which has a mini-restaurant for breakfast snacks and drinks, a small office with desks for work, including internet terminals, and, deep joy, a pool table. The club opackage also includes some free laundry services and rapid check in/out amongst other things.

There is a very good spacious gymnasium with all the cardio machines and free weights you could need, the pool has an infinity edge, and is randomly shaped, I'm not sure if it has a straight run of 25m for serious swimmers, I didnt try it.

There are several restaurants which look great, but I only had one rushed buffet meal during my stay so cant comment. However, this is Malaysia, for a real dining expreience go to one of the "street restaurants" on Jalan Alor. Try Restoran Fatt Tuck Choy for amazing sea food.

I was picked up at KUL airport by a Mandarin Oriental Driver. Very efficient and easy to spot in their red jackets. He was a friendly and chatty man, and gave me a brief history of Malaysia! However it was a bit pricy, even by UK standards, at around £50 for 40 minutes to the city centre.

The Price: All this luxury cost MYR1000 a night, sounds like a lot? Nope; One hunderd and fifty quid!

I'll be back.

Staff 5/5
Location 5/5
Decor/ambience 5/5
Value for money 5/5

Can you tell I liked it?

This is a truly fantastic 5 star hotel. The rooms are stylish but most importantly, the service offered is unbeatable, in every department. Would highly recommend this hotel and would consider it as one of, if not the best hotel in K.L.

The attention we got from the staff at the hotel was amazing, from the front desk, breakfast staff and people greeting us by the door, to the elevator person and cleaners. The standard of the room was very impressive, and of high quality. The entire hotel is definitely a 5-star hotel, with wonderful customer service and facilities. The food, both at breakfast and dinner buffet, is very good and there is a wide selection of fresh food. All in all, I would definitely recommend this hotel to anyone staying in KL.

I stayed here for business at the end of June 2008 on the Club floor. I agree with other reviewers that the extra price is well worth it, the service is exceptional and the happy hour buffet in the evening is extensive with very high quality food (everything from beef wellington to sushi!). The quality of the (free) drinks served is also outstanding, the NZ wine in particular deserves a special mention. Staff are attentive without being overbearing. One extra thing I would add is that the Spa is well worth a visit - I had the traditional Malay massage and it was superb. I will definitely be booking another treatment on my next visit.