Excellent accomodation within a self contained complex but within easy walking distance of the main town area. Spa facility and swimming pool were very good. The room had seperate living area, luxurious bathroom area, and very large bed. Breakfast buffet was very good standard

We stayed here for 2 nights as the second stop on our independent tour of China. It is run as a 4-star, rather than a 5-star, hotel. The English proficiency of the staff is not great. We were upgraded to a suite, which was in the East wing and convenient to the restaurant and pool. The water temperature of the pool was much too warm and I did not find the jacuzzi to be clean. Hotel is convenient but nothing else to recommend it.

We have mixed feelings about this hotel; one one hand we were delighted to be upgraded to a suite because it was our honeymoon. On the otherhand we felt let down by the service in the hotel.

Our room was lovely, however there are two wings to the hotel. We were in the West Wing and most things seem to be in the East wing which was a little annoying.

The main let down for us was the conceige service. We asked about a trip to the Terracotta Warriors and were told the hotel didn't run one, but that they could take us on a tour in the hotel car at a costly price. We later found out there was a general tour, but we had already arranged one with a company in town. The conceige told us he couldn't organise train tickets, just plane tickets, then he said he could when we said we thought this was unusual , as we had booked our other train tickets through the conceige in previous hotels. We were then told there were no overnight sleeper train tickets to Beijing. We later got some through a travel agency. We felt let down by the service, because this is one of the main reasons we decided to stay in a well recognised chain hotel.

The hotel location and its facilites are good, but don't rely on the conceige service and beware of the expensive hotel cars they try to sell to you for trips out of town and to the airport - it is much cheaper just to take a taxi

Overall, the hotel had nice, clean rooms and is in a great location. However, the service was really poor. Check-in was very long and frustrating (lost the reservation, almost double charged, limited English speaking staff). Inexplicably, the room keys needed to be reprogrammed nearly every time we went to our room. A recommended guided tour of the Xi'an sites was disappointing. Upon departure, they attempted to charge an exorbitant amount for a car to the airport and reduced the fee by half when we insisted on a regular taxi instead. Would only recommend this hotel to business travelers or tourists who can get by with limited concierge services.