The Hotel facilites are nice and have been recently renovated. The service at the hotel is terrible. When we checked in, they lost one of our passports. They insisted we had only given them 7 instead of 8, and refused to even look. Our local guide, after some haggling, went herself to look in the business center copy machine, where sure enough, the passport had been left.
At the restaurants, the food was excellent, but again, the service was lousy. It seemed that nobody knew how to even smile, such a contrast to all the other places we had been in China.
And to top it all off when we checked out, they accused us of "stealing" the "silk laundry bag" which could be purchased at the front desk. We had to go back to the room with one of the clerks and look for the missing bag, which was in the closet where it was supposed to be...
No, I wouldn't stay here again!

Don't be scared off by the 3 star rating, this hotel is ok. I'm just not one of those people who gives 5 stars to every hotel that is average or better.

My wife and I stayed at this hotel in September 2007 for 2 nights as part of a group tour.

Our room was small and similar to motel standard. The hotel itself is quite small and pokey. The beds are rock hard, but that is the same in many Chinese hotels. The staff are friendly and do their best to help.

The breakfast buffet was good quality and good variety. Get there early because tables fill up fast!

The hotel is situated in walking distance to plenty of local shopping (including an entire street of mobile phone shops!). We couldn't find a grocery store or supermarket in quick walking distance, other than a small 7-11-type place just around the corner. We walked to the Muslim quarters (includes good market shops), the Bell Tower and the Drum Tower.

The hotel gym has minimal equipment. The pool is on the smaller side but fine for a relaxing dip.

We found Xian in general to be a charming older-style Chinese city with a lot of history and a different feel to more modern cities Beijing and Shanghai. The people seemed quite friendly and the shop owners are helpful and not pushy.

We found the hotel to be well appointed but everything was worn and needed an upgrade / replacement / maintenance.

Staff were friendly and attempted to be helpful.

***DANGER*** the laundry in the hotel is pricey and fair to poor quality. We had a cotton tee shirt that had a label with symbols to wash cold. The shirt came back from the laundry shrunk. It was obvious that the laundry washed and dried the shirt in hot water and dryer. The staff did not want to do anything other than refund the money for the laundering of the shirt. It was only when we insisted to talk to the manager that they gave us back a partial refund for replacing the shirt. Overall I was very disappointed in the reaction of the staff.

Also, we accidentally broke a glass in the room. We had to pay for the glass!

This hotel is well located, just south of Renmin Square. Staff were helpful - when we checked in we were given a twin rather than a double room, so they quickly upgraded us to a suite. Rooms are small (our suite was smaller than my brother's twin room!) but clean and well maintained. The beds are hard, but much the same as anywhere else we stayed. Buffet breakfast was OK - not bad, not great. We used the hotel's car service rather than booking on a tour as it seemed pretty good value and we wanted to avoid jade/silk factory tours. However, I don't think they allow enough time for the routes (6 hours per trip) and they charge extra for each hour you run over time (although we did arrive back 10 mins late fully expecting to pay an extra 50 yuan and nothing was said).
The one disappointment was the swimming pool - it looked to be a decent size in the photo, but is actually tiny - more of a plunge pool, 5x5m at most. Would stay at this hotel again.