Stayed here for 3 nights, had read a few bad reviews about the staff and rooms not being ready, but it looked like good value and in a good location, so booked it with fingers crossed!

Location - adjacent to Gurney Plaza, a nice modern shoping centre with lots of good places to eat and drink. Step out of hotel with a view of the sea, nice.

Staff - read some bad reviews of hotel which mostly concerned the staff. All i can say is that the staff were very friendly and eager to help.

Room - booked the Superior Room. True to form the room was just readied as i arrived at the door! Room was very big and decorated with a chic oriental theme, including a funky 4 poster bed. My only complaint was the mattress which was hard.

Bathroom - No bath, but a very large walk in shower with the most powerful shower i have ever used!

Breakfast - included in room rate and consisted of a wide choice of oriental and western buffet, located in the very nice G Cafe. Good quality.

Negative comments - my room overlooked the pool, which also overlooked the construction of the extension to Gurney Plaza. If you're going to stay here INSIST on a sea view room.
- very hard mattress.

In summary this is a very nice hotel and good value, located in a good location and i would stay here again. Just watch out for the construction site and the hard mattress!

The hotel is lovely, check in wasnt fantastic, there was a few problems as the Receptionist didnt process my payment properly so i had to ring England and sort it out with my bank. Then the hotel tried to charge me for the phone call. We also wanted a double bed, but the room we were booked into only had two twin beds, so we asked for them to be zipped together. Reception said it would be done that evening but instead we got an extra foldaway bed in the room and still had twin beds, we pushed the beds together and were happy enough with that though.
Otherwise everything was lovely, the pool is gorgeous. The room was so nice and had a great view. We had the Seafood BBQ buffet one night, it was quite pricey but was delicious and the staff were really nice. Breakfast was expensive too, it looked great but as we were on a budget we went to the square next door and had mcdonalds and went to a nice cafe. The square and shopping centre next door was a bonus, theres lots of food places (mcdonalds, Chicken places, dominos pizzas, starbucks, and a nice chilli place) cinemas, hair dressers and lots and lots and lots of shops! Unfortunately apart from the complex there isnt really much to the area, but we still had a great time.

We had a bad start. Indicated in the booking that we'd arrive at 2pm which is checking time, room wasn't ready until 4pm. We were only told "Please come back later". When I asked about 2pm being check-in time, staff said checking time at 2pm only available when room is ready (I booked weeks before). I don't believe this should be a customer's problem especially when the hotel is rated as 4 stars at several websites (even though staff said they don't have stars because it's a new hotel).

I mentioned about the extra bed when arrived for the first time, when staff said room wasn't ready (the extra bed was also mentioned in the booking), front desk said that could be arranged. After the long wait for the room to be made and the fact that I mentioned it when we arrived, we weren't happy when we found out the extra bed wasn't made when we entered our room. I had to contact staff 3X for it to finally be made.

Apart from that, there're only small things like bottom of cups slightly stained, a strip of mould in the bathroom, probably missed when cleaning because other parts of the bathroom were clean.

Breakfast is good, fresh fruit, nice pastries and cheese. Good variety. Try not to sit outside as there's a construction going on just behind it (Dec 07) and you will definitely inhale and eat dust.

One of the best hotel I stayed in
Excellant in check-in/ service standard
excellant in location
excellant in cleanliness
nicely renovated

would love to go there again