I stayed there for a short business trip and it was perfect. Friendly staff, easy to go everywhere, nice rooms even for smoking people...

Great 4 star holiday hotel in a fabulous location. The rooms are small by western standards, but they were very clean and the furnishings were fine - really what you are paying for is the location not a room for a luxury romantic getaway. Like one of the other reviewers, we were returning from a ski trip so were not dressed up like the locals, however unlike that reviewer, we felt very comfortable walking around the hotel wearing hiking boots and outdoor wear.

My sister and I were in Tokyo for a wedding and the international out of town guests for the wedding were all housed at this hotel. Definitely top rated for location as it is situated above the train station. I found the rooms a bit smaller compared to North American standards but they were very clean. Nearby, there were lots of nightlife and easily accessible eateries. Only thing I had an issue with was a tad too much bleach used on the hotel robes.

I only stayed 1 night en route elsewhere but would gladly stay here again. Great central location! The airport limo bus drops off & picks up directly o/s hotel. I missed the bus from airport (check for sched) so decided to try the subway (1st timer & I spoke only English). Airport info desk helpful; limited english but I got by. The hotel can be accessed to/from the Shibuya underground train station; didn't even have to exit stn to reach hotel. Follow signs or ask.

By U.S. stds, hotel is probably 3-1/2 stars. Clean, decent room, nice bathroom, equipped with good amenities. Room decent for 1, smallish for 2. I was upgraded to room with view & a massage chair - nice - nearly fell asleep on it especially after a long flight. Since price is reasonable, I'd consider booking a higher priced room for more space if I stayed longer.