We have just reurned from Japan. Our agent booked a double non smoking room. It was tiny, the bathroom tiny and the view was non existent. After a fuss we were offerd a much larger room on a high floor but it was a smoking room which although didnt smell too bad still had a faint whiff. The bathroom was much bigger and a king size bed. The location is in a very quiet part of Tokyo with not too many shops or restaurants. it is in need of updatingWe were very disappointed wit it. brakfast was ok, rather limited but ok.

My husband and I just returned from Tokyo and stayed at the Palace Hotel. We had a fantastic visit at the hotel; from the moment we walked in, the service was impeccable. We stayed in a Superior room overlooking the Imperial Palace. The room was attended at least twice a day; at night, they left mints as well as the weather forecast for the next day which was quite helpful. In addition, we reserved our room through Orbitz and there was a special that if you pay with American Express, you receive a fruit basket upon arrival. We thought it would be just for arrival, but in fact, they delivered more fruit each day of our visit - very nice touch.

Again, can't say enough positive things about the hotel - very, very nice and pleasant stay - great location and service.

Tokyo is an expensive city. i am very happy i found this hotel which offers very good value in the context of Japan. The room are rather large for this city. They are not super luxurious but offer good quality. The location is excellent. Although it is in the business district, it is also next to the Imperial palace and close to a subway station where many lines pass.

My husband and I stayed at the Palace Hotel in Tokyo for 5 nights last Nov. 07, and were disappointed. The hotel & room were very clean, and we even received a welcome fruit platter. But for the price, we expected a notch or two higher! Since we used to live in Japan, we go there quite often, and have stayed at various hotels in Tokyo. To give you an idea, we especially love the Westin in Ebisu (now they are polite too). If we had known, we would have gladly paid $100 more to stay at another more updated or new hotel. The bed is relatively comfortable, but a little stiff, old, and nothing luxurious at all, and the same can be said for the rest of the furniture (old). And the building is pretty old too - looks grayish from the outside. When we told them that we did not like the room, they told us that they already gave us the best room they had for the room level (Executive Superior). I just think the price is too high for the room quality.