This hotel is an absolute oasis...it is simply divine in all respects. We have travelled all over Asia and stayed at many 5 star hotels. This goes in that category that exceeds 5 stars. Hats off.

One of the nicest places we've ever stayed. 3 couples and 1 single had a 4 bedroom villa. Each "bedroom" was a small house on three levels, super deluxe, with in-room satellite services, Internet, great music, soft drinks and beer (all complimentary), espresso machine. We also had a common building with couches, tv, table, private infinity pool of good size (though heat was not working and we needed it). Terrific young lady butler who took good care of us including daily laundry (no charge). Also complimentary were hard liquor, transportation on demand to and from town, afternoon snacks. The breakfast is off the charts and can be enjoyed either at the big house or in your villa (I recommend the big house). We had an early flight were brought a sumptuous breakfast of our choice at 5:45am including pho, cao lo, and all the American breakfast dishes ordered. Staff were all friendly (we said good morning 100 times between our villa and the main house). We only ate our breakfast--included in our room price--at the resort--had all other meals in town. They were great and cheap (Brothers--most upscale, Ly Kitchen). We though the restaurant food was way too expensive and prefer the informal restaurants better anyway. Did not use the spa because the massages were way expensive ($130 vs. $22 at our 5-star hotel in Ho Chi Minh City).

This hotel was simply incredible. Luxury all the way. From the moment we arrived it was amazing. We stayed in a three bedroom villa on the ocean, views were spectacular, furnishings were stunning, Ms. Ha greeted us upon arrival and catered to our every whim. She brought me my latte every morning, served us cold drinks, helped us with reservations, booking spa treatments.
Spa was beautiful. Food was delicious, chef was fantastic. Pools everywhere. It was too hot, July was the only time we could travel. Make sure you go into town and have clothes made, I wish we had more done. Use the tailor that the Nam Hai uses.....excellent NALY I think it was called. Great local food in town as well.

We stayed at the Nam Hai for 5 nights during a trip around Vietnam and Cambodia and from our perspective it could be our favourite hotel in Vietnam.

After leaving Hanoi where the weather was cloudy every day and with one of us coming down with a cold I was really hoping that Hoi An would treat us better. Thankfully not only was the town an absolute delight but the hotel was amazing too. However, even the best has room to improve!

We were staying in a pool villa which I have to say was absolutely amazing and probably one of the best hotel rooms I have stayed in. You have two separate buildings - a lounge/dining building and a bedroom/bathroom building, your own pool and sunbathing area. You also have your own butler who has their own kitchen area in the grounds of your room. Everything about the accommodation was fantastic. The layout of the rooms, the view down the beach to the sea, the free mini bar, the free afternoon tea and evening drink and canapes. It truly was the ultimate indulgence and really made you feel relaxed and special. Our butler, Phoung was excellent too. Nothing was too much trouble, even offering to help us get some cold medicine.

As we were there for five nights I booked the five day treatment at the spa which again was fantastic. The spa set up is great with individual villas built out into the water to truly relax you. All the treatments were great and left me feeling truly relaxed.

Staff service was fantastic. We organised through the hotel tours to Hue and also to My Son with a guide. It was great to be able to see a bit more while we were around the area and the guide was fantastic and able to bring to life a lot of had happened to the area and its history. The hotel has a complimentary shuttle into Hoi An which is also great, however, as we had a pool villa we were also able to make use of a driver for free too which meant that when we had ordered suits we were able to go back and pick them up at our leisure without being restricted to the shuttle bus times.

The only let down we felt was in respect of the restaurant. Whilst breakfast was great and you could have all the expected offerings, it was the evening sitting that was a bit of a let down. The hotel is very large and has only the main restaurant and a pool restaurant which operates a themed buffet every evening. Not being keen on buffets we chose to eat at the main restaurant, however, not only is the menu relatively limited it also doesn't change day-to-day and there are no specials. If you are staying for more than 2 nights this means that you very quickly run out of different meals to eat. The food is good, I really enjoyed it, however, the other half thought it was just average. However, after spending one night eating at the Mango Rooms in Hoi An where we were just blown away by the food this put the hotel's offering into sharp comparison. Such a shame as everything else was absolutely perfect.

Overall it was a fantastic hotel, well located, with excellent service and one of the best rooms we have ever stayed in. Plus we had clear blue skies and sunshine the whole time we were there!