We checked into the hotel for my daughter's orientation at SUNY Albany. The room itself was fine. In the morning when we went down for breakfast at 8:30, there was no more coffee or batter for the waffles. My husband asked the person who was maintaining the area if he could fill the waffle maker, and the guy gave him a dirty look and said that he was going to do it soon. Then he asked for coffee and got another nasty response. We had to go to orientation, so we went to the desk and told the desk clerk about his rudeness. She said she couldn't do anything about it.
When we went upstairs to get our luggage, we were informed by another patron that the elevator wasn't working and had to drag our luggage down the stairs. I was emailed about our stay, and when I mentioned the problems, I never received any feedback.
I would not stay in this hotel again.

We checked in to this property on May 1st and once we got to the room I regretted it.The bed was about as comfortable as sleeping on concrete and the wireless access is a joke..Dial up works better. The girl who checked us in was not very friendly and acted like we were a burden on her evening. The rooms had the bare essentials of furnishings and place just wasnt up to Marriott quality. From traveling alot w/my job I carry a black light and just out of curiosity I used it on the mattress and bathroom and wish I hadnt...God knows what the stains were that were showing up. I am amazed that Marriott would even let their name be hung on this place..For a Thorldson owned property I was not pleased. Even management could have cared less. Will I stay here again...NEVER

i stayed at this property with my girlfriend on a last minute trip to drive her little sister back to college, literally called the hotel as we were preparing to leave, got what seemed to be a good price, booked it & hopped in the car. having lived in the albany area a few years back, i knew of the fairfield & have a friend who used to work there so i assumed it would be find, especially with the marriott tag on it. big mistake. the only saving grace of this hotel was that we arrived at about 3am & promptly went to bed. the room was sparse to say the very least, shabby accomodations and an even thinner mattress. the few hours of sleep i got here were very uncomfortable thanks to sleeping on what felt like a cardboard box. the bathroom was nothing fabulous either, and the toilet looked like it was ready to rip out of the wall at any minute. check out was also an interesting procedure - not because we ran into a problem, but because as we were leaving the room the fire alarms went off! this of course meant that the elevators were disabled & so we had to haul our stuff down the back stairway with the alarms blaring in our ears. upon getting to the front desk we were greeted with a snotty young girl who seemed annoyed that we wanted to check out, just took the room keys & told us she'd take care of it, no receipt or anything. in trips to albany since then ive stayed at other hotels in this cluster of them on washington ave & was far more satisfied. i dont know if these shabby fixtures are just at this hotel or reflective of all fairfields, but i would definitely never stay there again.

We stayed here overnight from Saturday to Sunday - 2 adults and 3 children (5, 3, &2). The check-in lady was very friendly and gave us the code for their free wireless internet connection (which seemed to be intermittant). The room was very nice and clean, and the beds VERY comfortable, with lots and lots of pillows! We went swimming in the pool, which seemed to be also very clean and warm, but a little slippery on the tile when it got wet. The next morning we went down for their free continental breakfast - which was great! They had cereal, yogurt, eggs, make your own belgium waffles, toast, muffins, bagels, juice ,and coffee. A very nice setup that doesn't cost extra. My kids all ate breakfast and there was no complaining! Everyone seemed very nice and they asked if we needed anything else! Overall, it was a great experience and we would definitely stay here again! It's right across the street from SUNY Albany.