What a pathetic excuse for lodging this place is. My comments mirror those already posted, so I won't repeat them. However, attitude at the front desk really did it for me. #1: Upon informing them that the ice machine was inoperative, the front desk nazi (as in "Seinfeld's soup nazi") said and I quote, "NO ICE!" Period, no offer to provide some, no apology. #2: Same trip, same person, I informed them I came down here instead of calling because my phone is likewise inoperative. I was assured "someone will come check it out" and an hour later, now 1000PM, I quit waiting. No one every showed up. #3: At checkout, the young lady asked if my stay was satisfactory. I immediately broke out in laughter, expecting her question to be a joke. She was quite serious, so, with equal gravity, I asked her if she really wanted to know how awful my stay was or was she just being polite. She said she needed to know, so I laid into her about all of the previous comments and several more(suchas the back door, facing Thruway wooded area, was left unlocked - it had no lock- throughout the night). Her response was hilarious: "I'm sorry". Period. She never even looked up, didn't miss a beat. Incredible, like a bad dream, if Colonie and the Northway-type people have any clue about taking care of tourists, I recommend this place be wiped completely off the face of the earth and a memorial be raised to the loss of customer service. There's a slight chance it was once a wonderful place, but too many decades and too many idiot owners have gone by, it's time to level it.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.