I just got back from a ten day stay in this hotel and am about to book up a return visit in October; and this from someone who never returns to the same place as she believes the world is too big to waste time on return visits!
As much as the hotel is wonderful, it is made all the better by the staff. The Animation Team (Tito, Haya and Adam deserve special mention - where do you get your energy?!) are fantastic, Shawkey in the Lobby Bar is always good for a laugh (Cheers Mate!) and Bob in the Oriental Corner (and his disappearing Twin - the two are never seen in the same room however!!). Aside from these 'front of house' staff though, there are many more people who go about their work with equal enthusiasm but more in the background. Ahmed the man who can make any sculpture out of towels and linen, Atim who ensures everyone is looked after by the swimming pool, Georges making sure the restaurant runs like clockwork - and many more that would take for ever to name personally - but thank you to you all.
A few more specifics; the food is wonderful (hot and plentiful and ignore any review that says anything to the contrary), the pool spotless (slightly chilly, but throw yourself in and enjoy!), the evening entertainment good (again, the Animation team working tirelessly) and the hotel shops good value (Michael and Carter in particular!).
The whole hotel is spot-on and as I say, I am already planning a return trip. Mr Khairy, the General Manager, runs his hotel by example and is always about making sure everything is running smoothly and people are enjoying themselves - a million thanks to you for making my holiday as enjoyable as it was.
Don't be put off by any negative comments you may have read; do yourself the biggest favour - read my review and then book the holiday!












