I booked this resort to celebrate our 25th Wedding Anniversary, through Hotel 4 U, I did some research prior to booking this Hotel, and the reviews where second to none. On our arrival to this Hotel we were greeted by a a very polite member of staff who then proceded to sign us in and give us our 'ALL INCLUSIVE' rist bands and leaflet which explained their 'ALL INCLUSIVE PACKAGE' which indicated a lot of exclusions. Later that evening my wife asked for 2 coffee's at the hotel bar the bar tender advised my wife to go to the pool bar outside to obtain a coffee, she proceeded to carry out their instructions's only to be advised by the bar tender at the pool bar that the hotel bar would provide my wife with a coffee. This was a good start to the Holiday, she told the bar tender to sort something out, as she had already been to the hotel bar who had told her that only coffee could be obtained from the pool bar. There was a transfer of telephone communication and she was then told to go back into the hotel where a coffee would be waiting. The same thing happened in the evening so we went to see the Beverage Manager, he explained that they had made a change with regards to obtaining coffee which was now available in the hotel, obviously, misinformed staff /incompetence. There were so many restrictions of when and where we could obtain certain drinks, food was only available at mealtimes in the restaurant, snacks available in the Caribi Bar, which were pieces of pizza but nothing else, we had to carry around the 'ALL INCLUSIVE LEAFLET' at all times because it got confusing. As far as "ALL INCLUSIVE' package was concerned this was not what we have experienced in the past. It was explained to us as FULL BOARD plus extra's, however, on the website it indicated 'ALL INCLUSIVE'. I pity anyone with children at this Hotel, because ice cream wasn't included, and there were a lot of discruntled holiday makers also complaining about the second rate "ALL INCLUSIVE" deal which was misrepresented on the website, all I can say is beware all you "ALL INCLUSIVE" hopefuls.






Check in / front desk
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