On arrival at the hotel, you receive a warm welcome in the lobby where there are cold drinks to greet you. The reception staff are very helpful and speak very good English. We were offered an upgrade for £15 per night but we declined - often these rooms are overlooking a pool and I can imagine will be quite loud as the pool is busy from very early in the morning.
We got a 'golf' buggy down to our room by a member of staff who kindly placed all our luggage in our room. The room was nice - clean, comfy bed and a fridge stocked with water. I understood from people I spoke to that if you are a returning visitor then you get other little extras like choccies. The bathroom was large with loads of towels - I must stay it was clean but not the cleanest I have ever seen. Our balcony didn't have a view of anything particularly exciting but it was quiet and nice to have a drink there before going for our evening meal. Housekeeping is good and the staff design your towels daily on your bed - a swan, heart etc which is a nice little touch.
In relation to the grounds and facilities they are top notch. Staff are always around cleaning and tidying up around the pool area - as you can imagine as an all inclusive there are glasses and bottles everywhere so they make a big effort to keep the areas clean for visitors. There are nice outdoor beds (if you can call them that!) that are dotted around the hotel and away from the hustle and bustle of the pools which you can use to relax and chill out which are nice.
I understand what some reviewers have written about the food. It is often quite 'random'. Every night in the buffet they have a theme whether it be Lebonese, Asian etc which I don't think a lot of people know as it's wriiten on a small notice outside the restaurant. People from Britain often expect to go abroad and be fed chips, burgers and all the usual rubbish but just as much as it wasn't amazing food it was definitley something different. You cannot fail to find something you like. Worst case scenario is that you eat freshly made pizza every night!
As I can see some of the most recent reviews are mixed for Hilton Sharks Bay. I understand that the name Hilton is synonymous with quality and I do feel that perhaps this hotel doesn't match the standard in the UK. Despite this, it's a lovely hotel with brilliant staff who will do anything to help you. We didn't have children with us but the animation team who put on the daily entertainment were superb towards kids. One reviewer has commented on the plastic wobbly jetty that you walk down to go in to the sea - to be honest not all hotels in Sharm are on the water and you would have to pay for that privilege in other resorts so it's not something to be complaining about. Granted it's busy but there's nothing the hotel can do about that and the snorkeling is so good there that it's unsurprising that people are keen to do it. We hired a mask, flippers and a snorkel for a deposit of £40 (seems a lot) which you get back in full when you return the equipment.
All in all, a lovely relaxing week for superb value. I would certainly think about returning.





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