Just got back from a 7 night stay at this hotel with my wife and the fun and games started pretty much when we left the airport.
We were looked after by Wings Tours which arranged 'one' transfer to the hotel from the airport. The guy driving us didn't know where the hotel was so it took ages to get there.
After waiting a good 30 minutes to checkin, we were shown to our room. It was basic and me personally I thought it was ok. My wife didn't like it because the was one spot light in the bathroom, that meant when you went to the toilet or tried to have a shave or whatever, most of the bathroom was in shadow so not great for a so called 5 star hotel. We also had some kind of loud generater noise going off every 2 minutes 'all' night, so one sleepless night later we asked to change the room. We got our room changed and this one was better with some fantastic views of a desert and mountain vista. A good bonus.
Room was the same, but no generator noise this time.
To the service, which was generally speaking was very good. The staff were friendly and were very helpful most of the time. We did have a guy who cleaned our room who was very pushy and we got the impression he wanted lots of tips. Had to throw him out of the room in the end, he got the message after that.
All inclusive meant 3 restaurants where the food was not great. Had bad guts for most of the holiday as a result. But that could be me and not the food. One restaurant on the complex asks you to book, even though its free and you have to book 24hrs in advance. After going to the restaurant the next day we had to wait for a table even though we booked, because as the manager later told us, 'we have no seats because of people who come who book, and don't book'. So why I ask should we bother booking. Which was received with an attitude of 'we don't care'.
So, mediocre food, questionable quality of the rooms for the price, I would not go back there and would not recommend it either. When staff tell you to wait 5 minutes there, it translates into you waiting 15-45 minutes generally.
Don't go there, there are better places nearby for the same money, with better entertainment and better food.
Good points, not many, the OONAS dive centre on the complex was a very good school if you want to go diving and you get 20% for staying at Sonesta. The private beach is small and crowded.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Would I recommend this hotel to my best friend?
no way!
I recommend this hotel for:
Great pool scene, Families with young children
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Pet owners, Families with teenagers, Tourists
I selected this hotel as a top choice for:
Beach / Sun, Outdoor / Adventure