I recently took my Girlfriend to Sharm to propose, along with the rest of the family (May 08), and chose the Rennaisance owing to the strong reviews on Trip Advisor and the fact I am a Marriott Reward card holder (not that it made any difference here). Here is my summary:
The Rennaisance Golden View deserves a solid three stars and possibly 4 stars depending on your standards. It is certainly anything but 5 stars, as although the facilities are ok they are not great and the service is very poor in comparrison to genuine 5* resorts.
I suspect with ever cheaper holidays the vast majority of residents in the hotel are the lower middle classes on package deals, and those who rave about the excellent quality of this hotel are far more akin to the 3* resorts of Benidorm or Magalouf, and have simply "upgraded". In fact having held many amuzing conversations with fellow guest on holiday, this is actually the case.
Sharm has only three genuine 5* hotels: Hyatt Regency (average f5*), Ritz Carlton, Four Seasons (good 5*). If you are used to five star accomodation and expect the facilties and levels of service that European 5* hotels offer and want to travel to Sharm, then these are the only three that will satisfy you.
This hotel has four free pools for residents, a free health spar with sauna, steam room, jacuzzi and cold plunge pool, a free table tennis (albeit outdoors in the wind - and its half broken), a fee paying tennis court (yes - even though its 5* and your a guest, you still have to pay), fee paying pool table and fee paying diving.
You bascially pay for almost everything - and despite it being a 5* hotel, they will even barter with you on everything. Disgraceful
Sun lougers and room cleaning are free but you'll be lucky to leave without paying significant tips (in a genuine 5* this wouldn't be a problem), the Egyptian male employees (they are 97% staffed by men) are not afraid to constantly pester you for tips and then frowning if they receive anything less than about a 1GBP.
They also constantly pester you, which desite our family being extremely outgoing and friendly found very tiresome after just a couple of days.
The reception staff are best described as poor and rude, if you have even the slightest complaint, then good luck getting it solved. In fact they may solve it, but be expected to tip...."bribe".
The hotel outsources its gym, spa and sports facilities which is a big mistake as it does not meet Rennaisance (and the wider Marriott family) standards by a long shot.
The massges we booked for the girls cost 200 GBP and even though we insisted (three times during the aggressive sales pitch, once before entering the salon, and constantly throughout) that the girls should have female masseurs, they were actually given male masseurs who stated that there were no female employees available. The girls were made to strip naked, which although they were extremely uncomfortable about they didn't want to appear rude and so did. The masseurs constantly told the girls to turn over which they balatantly refused to do and they left feeling far more stressed than they were when they arrived. There were also other instances which can't be described here.
We complained of sexual harrassment to the manager who conceeded defeat and yet we were still charged the full price.
We didn't get the suites we had booked prior to the holiday, which despite two phone call confirmations prior to arrival, the reception staff had conveniently forgot the converstations. They also asked me the names of the people I spoke to, given that I didn't take the name they suggested that I was lying to them.
On departure we had to pay in Egyptian Pounds, even though I agreed prices in Dollars and was told I would pay in Dollars- they will take considerable advantage of the exchange rate so be careful. They also do not live in VISA culture and cash to them means cold hard physical cash - so when I said I would pay Dollar cash (with my VISA debit card - they said no, cash only. I tried to educated them as to the concept of cash but they got agitated and suspecting I wasn't going to pay, abruptly ordered me to pay. Disgraceful.
The nursery for the cildren is beyond useless, and this is no place for children between 1-8 (we had a young age range with us who didn't enjoy the experience).
Breakfast is good but they close at 11:00 a.m. sharp. Don't think about arriving at 11:01 a.m. as you won't get in. And if they ask you for water - expect to pay 4 Euros a bottle for it - you only find this out once you are about to leave the restaurant.
Prices for everyhting are 5* and then some as you have to add 10% tax, 12% service charge and 2% room charge to everything. Therefore you will always pay 25% more than the stated price. On the whole id the service was excellent, we wouldn't have minded paying 7-8 GBP for a small cocktail, but when you're paying 5* prices for a second rate service at a second rate hotel, you tend to get offended.
We thoroughly enjoyed talking to the 70% Russian occupancy of the hotel - if you think the British can drink, you should see these guys. It was quite funny looking out of our window at 04:00 a.m. every morning and seeing the Russians singing songs around the pools and playing hide and seek with the hotel security. It is noisy and not for everyone, but young single couples might enjoy the experince.
All in all if you are looking to upgrade from a three star Spanish hotel on the Costa's then you will probably be satisfied with this hotel. If you are looking for luxury and real 5* quality then this is certainly not the place for you.





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