I was staying in the hotel for 10 days and will never come back. Also I will advice all my friends don't go there. I got a lot of problems during this stay. I came to relax, but it was not the case. It began with check in, actually, it means check in at 14:00, but we got our room at 15:30, is it standard to let the guest wait in the lobby so long, also we paid for All Inclusive and nobody offered us to take a lunch on the first day, so we lost, what we paid for. But on the departure day it was not allowed us to get a lunch. So, after we got finally our room and went there, we couldn’t go on the beach or also change the clothes, because our luggage was still on reception. After I asked about 5 times on telephone to bring it in my room, I got it. The biggest problem was with the languages. My wife and children don’t speak English well and I supposed, that such famous hotel as Renaissance has to have a Russian speaking staff, but it’s not. This problem got many guests, who I met during the stay. Also I saw the attitude of the staff to the Russian is not the same as to the other guests. Nobody is going to do anything for you, until the tips will be not given. We paid already for our All inclusive package, but it seemed many thinks as we get everything for free. Also, our check out was a bad experience for me. I came to the reception to leave my key and say “Buy.” And was performed the bill for 154 L.E., as they said for Mini bar and mentioned the items, which I never touched. It’s not the 5 stars hotel, I saw many hotels before, but never had so bad stay as in Renaissance.





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