We have just arrived home from a week long stay at the Mirabel Park. On the whole the hotel was very good. Clean & well staffed to keep it this way. The bar staff were very attentive,the pool area was good - plenty of sunbeds etc. The hotel has a 4* rating but I would say the food is not up to this standard.
We were having a fantastic, relaxing holiday until the day we went on a trip to Cairo. It's an early start leaving at 4.20am ( which I have to say is well worth going on). We had been charging our ipods over night & so didn't think to put them in the safe before we left. When we returned at 9.30 that evening we realised they had been taken from our room along with the usb adaptor for charging. We reported this immediately & were told it was too late to do anything that night but it would be looked into the next morning.
We had a meeting with all the relavent staff the next morning - managers,security,hotel rep & were told that from the card reader that the only person to enter our room during the day was housekeeping (housekeeping suprisingly were not present). Fantastic, was our response, at least we know who took the property but no, the manager basically said our property should have been in the safe,& as the room hadn't been broken into, it was our word against theirs. Samir the Thomson rep was a great help, he was very supportive. We said we had a crime commited against us & wanted police involved. He arranged a translator to meet us at the police station but, beware if you have property stolen, when you go to the police they will try to get you to say you lost your property for the report which you ned for insurance purposes ( presumably this keeps crime figures down). We refused & were told we wouldn't get our report unless we said we had no suspect as it would take time to investigate & by then we would have left the country. We came to a compromise & said the property went missing from our room, the room wasn't broken into but we had no suspicions who took it!!
This has left a very sour taste in our mouths & has changed the way we remember our holiday. One bad apple has spoilt what had started out to be a very good experience


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