On Saturday, January 19th, 2008 my family checked into the Days Inn for two joining rooms per our request. (Paid extra for ocean view) #450 & #452. We have a 20yr old special needs daughter that is highly medicated and also under physiciatric care. At 1:30am our daughter woke up SCREAMING, "Something is biting me, something is biting me". We ripped the sheets off her to find her bed infested with bed bugs along with tons of there babies. She has bites on her shoulder and stomach. I spent all night checking her over and over looking for reaction to these bites along with comforting her from being traumatized from this ordeal. We called the front desk immediatley and the clerk on duty came to the room to witness the bugs which he took a sample of (and so did we). He told us that we could have a room on another floor which then would split our family up. We had to pack up my daughter and mother at 2am and move to another room and floor. We spent the rest of the night in there room comforting our daughter. No one slept or felt comfortable sitting or laying on a thing. It was 2am and there was no way we would be able to drive 4 hours back home. We waited until morning to return home. In the midst of checking out we attempted to have our rooms refunded to us and the only thing the Front Desk offered was give us one room refund. THAT WAS ALL!!!! I can't believe that this corporation could be so inconsiderate, we now have the responsibility to take her to a doctor to have these insect bites examined, we also made an appointment for her to see her phsyciatrist to council her on this dramatic situation. We have not been contacted regarding this matter since we've left. The owner of this Days Inn franchise would not identify himself and remained anonymous. We were unable to speak with anyone in charge to be acknowledged and compensated for this disgusting situation and kept on being passed to the next person. All my family was looking for was a room refund especially because it was vacant due to the fact we couldn’t leave our special needs daughter alone in another room on a completely different floor!!!!! Instead of being apologetic all the desk could do was be argumentative!!!! This hotel claims that they are pet friendly I guess that includes bed bugs.....
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Would I recommend this hotel to my best friend?
no way!
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
I selected this hotel as a top choice for:
Beach / Sun, Great food / Wine, Shopping