Let me start by saying it was Friday the 13th. My sister and I were heading down to see a show. With so much traffic the trip that should have been an hour and half became a three hour trip. The Hilton AC offered me a free room that night so I thought we would stay and hit the beach in the morning. I usually only stay at the Borgata but figured how bad could the Hilton be? I stayed at the Hilton AC before the Borgata was open. I had called to let them know we were in so much traffic we would have to wait to check in. They said no problem. When the show was over and before we grabbed something to eat, I called the Hilton again to let them know we were definitely still coming, even asked if I could give them a credit card to hold the room. The gentleman who answered the phone said no problem thanks for calling we will see you when you arrive. NOW, the excitement really begins---we go inside to check in and are told the only room they have left is a smoking room with a murphy bed. Ok it's late I have to take it. When we arrived at our room the stench of stale smoke hit us in the face, but it gets better the bed was on the floor! On the floor! It was half a room! We went back down stairs to talk to a manager since the girl at the desk said that was their only room left. Well here he comes-the night manager, he proceeds to tell me they have nothing available they are full and says, I hear your gonna want your $7 taxes that I had just paid to be returned. Well he just said here's the $7, sorry you have to drive all the way home. I was appalled because in all the years I have been staying at the casino's I have never just been told bye. I still can't believe they tried to put us in part of a room. I explained to him that it was not acceptable. I asked where my sister would have slept and he said they would have brought a cot. What if I had two more people with me? (where were they going to put all the rest of the people that were in line behind me if that was the only room?) Mr front desk manager didn't even offer to call Ceasars, their other property. He just said good bye. PLEASE if you are planning an overnight beware here, if their full you are turned away like that. He did say to me your parking will be paid for it's the least I can do for you! I asked the manager if he would stay in that room he told me when AC has snow storms that's where he stays, but he did tell me he was a smoker and he doesn't mind. I thought to myself how often does that area get hit by that much snow that he has to stay there? I wouldn't let my enemy stay in that room. One last thing he also said they have 60 of those half rooms, so again beware if you are planning a stay at the Hilton AC. I am a Hilton Honors Card Holder and have never ever had a problem like this before. I just read on here that AC Hilton is no longer affiliated with the HHonors, no wonder they are not up to par with the rest of the Hilton Hotels. As I write this I still feel like it was a dream and I am gonna wake up soon. It was definitely a true Friday the 13th.







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