This was the first destination of our honeymoon. We arrived early in the morning and were offered an upgrade to a deluxe suite room to celebrate our honeymoon. The reception of the hotel is amazing with marble floors and the rozes on each table, which are changed every some days. We were accompanied by hotel staff who explained us the setup of the room and our luggage got delivered to our room 5 minutes after we checked-in. Service in this hotel is just amazing. Everybody smiles, says hello and accompanies you to where you should go when you ask them a question. The hotel staff are just doing everything to make you feel at home (offering apples, bringing every day chocolates to our room, cake and wine to celebrate our honeymoon, every day some extra sweets in our room, free late check-out at 15:00, the service at the swimming pool where they offered us free fruits and icecream). The friendly, smiling staff and the extreme politeness and help they showed us made this hotel far beyond a normal 5-star hotel. We have travelled around the world and have seen many 5-star hotels, but this hotel is simply the best. Don't believe any negative reviews on this hotel!!

Thank you very much Grosvenor House.

I must say it was a big spend for me and partner, but this was so nice and staff where always nice, they treat you like kings. The beds are made every day with clean sheets, fresh fruit or snacks every day, cleaned every day, TV was brill, bed was to die for, bathroom was massive. I must say stay here and you wont be disappointed. Pool was nice across road, a merc every few mins fully air con was very nice. Try steak house in the le meridian over road, well worth it, bets we tasted, you have to book or wait if not busy.

I have just completed a weeks stay at the Grosvenor House Dubai (my first was in Feb 2007) and am very happy to report that it is still an absolute diamond of a hotel. The level of customer service is simply astounding and second to none. Every single member of staff is smiling, welcoming, helpful, and goes the extra mile to make your stay special.

Highlights include:
The rooms are luxurious, spotlessly clean, tasteful, well equipped and serviced throughout the day. If you use towels, by the time you return to your room there will be fresh ones. Turndown service always has roses and chocolates!
The pillows on the beds are made from clouds taken from heaven.
There is a fantastic Beach Rucksack provided in the room for when you go out!!
The staff know your name everywhere you go!!
If you ask for 'anything' it is done immediately, without fuss and if its a dinner or excursion booking, a printed confirmation is delivered to your room within minutes. The concierge desk is extremely efficient.
The food and service at the Indigo and Gary Rhodes Mezzanine restaurants was sublime!!
The breakfast buffet is also superb and has enough choices to cover pretty much anybody's preferences!

The evening finger buffet in the Club Lounge is also so good you could just eat there and miss dinner completely.
Evening drinks in the Club Lounge are top quality and you never have to ask, they are ready to top you up as soon as you are halfway through a drink!
There is also free wireless internet in the Club Lounge and all public areas.

The beach, lawns and facilities at the sister 'Royal Meridien hotel' are all superb, and getting there is no problem at all, as the shuttle bus (an Air-conditioned Mercedes) was always there within seconds and takes about 2 minute door to door.

The Buddha Bar (fantastic!) is downstairs and has great atmosphere, music and food.
(We saw Gloria Hunniford and Cliff Richard there!)
(And if you are a car lover, you will never see such a selection of exotic cars parked in one place, Bugatti's, Lambo's, Mclaren's, Ferrari's, new Rolls Convertibles.. They are all here every night!)

I could go on and on about how much I adore this hotel. The management team of The Grosvenor House Dubai have created a hotel so perfect, that I simply cannot think of a single thing that I don't like about it.

The icing on the cake was the champagne and chocolates delivered to my room on my final night, thanking us for choosing the Grosvenor House, and the new 7 Series BWM that was there to take us to the airport on the morning that we left. Both lovely unexpected surprises that finished a perfect weeks stay.

If you are looking for a luxury hotel where every moment of your stay is a complete pleasure, then look no further!

We normally stay at Le Royal Meridien in Dubai but on this occasion we booked last minute and the Meridien was full so opted for the Grosvenor House instead. Enjoyed our stay here but would go for Le Royal Meridien if choosing between the two. Why? well, on the plus side … The food at the Grosvenor House was excellent; the breakfast buffet was far superior to that at Le Royal Meridien. We had a limited choice in the evenings as the hotels restaurants tend to book up very quickly, despite this we could not fault the food we had, it was superb. The staff are helpful and professional, the hotel lobby and public areas are outstanding …… on the down side; don’t be fooled with the offer of ‘complimentary half board’ – this is limited to 100dhs per person – we couldn’t get an evening meal in the hotel for less than 200+dhs per person, the pool area felt claustrophobic and so we used the facilities at Le Royal Meridien – this isn’t ideal as you have to get a shuttle over, although they are frequent we missed the convenience of popping back and forth from the beach or pool to our room during the day if we wanted to. Other reviewers mention a steady stream of daily treats and canapes? we got them only twice during our 5 night stay. The Grosvenor House I feel is more suited to the business traveller whereas the Meridien is a little more laid back with more of a ‘holiday’ atmosphere, our room was nice but rather small and it was a shame that after the fist night the lovely bedding and cushions, were left stacked to the side of the bed throughout our stay nstead of being put back on a daily basis and being taken off in the evening as I would expect. I don’t wish this review to sound negative – overall we enjoyed our stay and I would stay there again, it would not however be my first choice.