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Al Qasr at Madinat Jumeirah: Traveler Reviews

Call now to book: 866 245 9039 from Destinology
TripAdvisor Traveler Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
4.5 of 5 stars 157 Reviews
5.0 of 5 stars
132
4.0 of 5 stars
12
3.0 of 5 stars
7
2.0 of 5 stars
5
1.0 of 5 stars
1
TripAdvisor Popularity Index:
  • Measures overall traveler satisfaction based on ratings, reviews and other sources.
#7 of 302 hotels in Dubai
Show Hotel DetailsHide Hotel Details
  • Hotel class: 5 of 5
  • Rooms: 292
  • Address: PO Box 75157 , Madinat Jumeirah Resort Dubai United Arab Emirates
Property Type: Hotel
  • Lodging offering guest rooms, a 24-hour front desk and a variety of services and amenities.
Business Center Fitness Center Free High-Speed Internet Free Parking Pets Not Allowed Restaurant No Room Service Swimming Pool
Check Rates: $825 Avg. Price
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TripAdvisor Traveler Reviews

Reviews of Al Qasr at Madinat Jumeirah

( 18-22 of 157 )
“Terrible Experience”

Al Qasr at Madinat Jumeirah

1 of 5 stars
India
Jun 30, 2008
2/11 found this review helpful

My husband and I arrived at Al Qasr on 7th June and were to check-out and depart on 9 June from Al Qasr at Madinat Jumeirah, Dubai on an Emirates flight to Paris scheduled for 08:20hrs. In order to save time in the early morning before our scheduled departure from the hotel, we completed check-out formalities and settled our hotel bill just before midnight on 8 June 2008. We also requested a wake-up call at 05:00am the following morning as we had an Emirates limousine scheduled to pick us up from Al Qasr at 06:00am for our 08:20am flight (as we had already completed the online check-in procedure, we were required to arrive at the airport 90 mins before departure).

We promptly received our wake-up call from the hotel staff at 05:00am as requested and waited patiently in our room till 06:15am for a call from the hotel staff to announce the arrival of our pick-up and finally called Emirates to find out why the car had not yet arrived. We waited another 5 mins on the phone till the Emirates representative made inquiries about our scheduled pick-up and came back on the line to inform us that the limousine had in fact arrived at the hotel as scheduled at 06:00am and that the driver had also requested the concierge on duty to inform us of the arrival of our Emirates pick-up. Unfortunately, the concierge a gentleman by the name of Mr. Rauf refused to inform us about the arrival of the car and told the driver that he was not allowed to disturb his guests at that hour and therefore sent the driver away! The driver left the premises and reported the incident to Emirates airline, making sure to mention the name of Mr. Rauf for the record.

We immediately called Service One from our room to inform them of the incident and asked for Mr. Rauf to ask him why he had done such a ridiculous thing! As we were already late for our flight, I told Mr. Rauf to meet me downstairs. Upon meeting Mr. Rauf at the entrance of the hotel and demanding an explanation for his actions, we were treated with complete indifference and not even given an apology! We also asked how he could do such a thing when we had asked for a wake-up call from the hotel at 05:00am, to which he shrugged and mumbled something about not being able to trace the wake-up call. To make things worse, he did not even have the courtesy to arrange for a complementary airport transfer for us considering it was clearly his fault that the limousine had left without us. He asked the doorman to get us a taxi for the airport for which we ended up paying Dhs 95 upon reaching the airport.

Needless to say, the experience has been shocking and pathetic coming from a hotel of it's repute and will prevent us from ever returning at any of the Jumeirah properties. The unprofessional behavior of Mr. Rauf indicates a serious deficiency in the training of the hotel personnel and even a lack of common-sense amongst it's employees. I believe that if a prestigious hotel like Al Qasr is unable to meet such basic expectations of it's guests (that even a 3-star property would definitely see to) it is simply not worthy of it's reputation and definitely not worth paying big buck for!

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ABKB's Summary
Date of Stay: June 2008
Traveled with: Spouse / significant other
Visit was for: Romantic getaway
Age group: 25-34
Member since: September 26, 2005
  • My ratings for this hotel are:
    • 1 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Check in / front desk
    • 1 of 5 stars Service
    • 3 of 5 stars Business service
Would I recommend this hotel to my best friend?
no way!
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
I selected this hotel as a top choice for:
Beach / Sun, Great food / Wine, Spa
Was this review helpful? Yes No
Check Rates
Average price*: $825 (year-round)
Call now to book: 866 245 9039 from Destinology
“Oh YES!”

Al Qasr at Madinat Jumeirah

5 of 5 stars
Manchester
Jun 28, 2008
4/5 found this review helpful

The hotel was great, and it works so well being such a huge resort. You will not need to go out any where, as there is so much to do.

We had to wait about 45 minutes for our room as we were slightly early. They sent us to a waiting area…… More like a health spa! It was relaxing, with big leather chairs, a huge shower area and light refreshments.

The rooms are very big with great comfy beds. We got a room with sea view which looked out on to the gulf sea, however we were not in the room that much so would say that a normal room would be just as good. The bathroom had more toiletries then Boots and Superdrug put together! Fantastic.

Breakfast time could be a tad buys but there is everything you could wish for to eat at breakfast.

The private beach is like something out of a dream. So clean, comfortable beds, chairs, staff bringing you fresh fruit and ice lollypops, towels before you can even think of it.

Getting around the resort is so much fun. You have a choice of golf carts or boats via the internal canals. They are always there waiting.

The Spa were the sauna and steam rooms are could be bigger I thought, but equally beautiful as the rest of the hotel.

There are many restaurants in the resort but I found them extremely expensive and only ate in 2 or 3 of them. We usually went to Emirates Mall were there was food just as good but at a fraction of the price.

The staff are very polite and will get anything you ask for, but I think a bit more of a personal touch would make the experience even better.

  • This TripAdvisor Member:
    • Liked — Pure Luxury
    • Disliked — Check-in
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
k4myp's Summary
Date of Stay: June 2008
Traveled with: Spouse / significant other
Visit was for: Honeymoon
Age group: 25-34
Member since: March 27, 2008
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, Older travelers, Great pool scene, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
I selected this hotel as a top choice for:
Beach / Sun, Theme / Amusement park, Outdoor / Adventure, Great food / Wine, Shopping, Spa, Sporting event
Was this review helpful? Yes No
Check Rates
Average price*: $825 (year-round)
Call now to book: 866 245 9039 from Destinology
“Fantastic!”

Al Qasr at Madinat Jumeirah

5 of 5 stars
County Durham
May 28, 2008
6/6 found this review helpful

We stayed at Al Qasr in May 2007 for our 10th wedding anniversary.It was fantastic.

We arrived after a 7 hour flight at approx 8am,we were taken to a private check in area and given cool towels and arabian coffee (an aquired taste).We were lucky our room was ready to check and was amazing.

Huge bed, fab furniture loads of space.Bathroom was great sep shower,large bath and plenty of luxurious toiletries (replenished daily).Housekeeping and turndown service every day.Chocolates on pillows,bottled mineral water and towels in the shape of animals.Tea/fresh filter coffee making facilities.

We stayed half board and would definately recommend this although book your tables well in advance.Some restaurants were excluded but you could eat at lunchtime in lieu of this.

Breakfast is amazing, every food imaginable.Egg station, smoothie bar,sushi,cooked breakfasts,waffles,cereals,fresh yoghurt bar,fruit,cheeses,cooked meats.and much,much more...

One of our favourite restaurant was pierchic at the end of the wooden pier,jambase great funky atmosphere,chinese restaurant very good,our least favourite was Pisces in the souk area.A bit stuck up to be honest ordered 4 different bottles of wine non of which were available think this may have been deliberate to get the expensive ones sold.Great food but atmosphere lacking!

Pools great, towels laid out,fresh fruit lollipops and ices free of charge.

Took a golf buggy ride to the Burj Al Arab but best to go after 11pm free to residents of AQ.Went to the 360 bar which was great golf buggy will take you there also.

A good selection of shops in the Souk.

The staff throughout are amazing very attentative, but not too much so.Apparently they have a ratio of 2 members of staff to every guest which certainly seemed accurate.

Going back again later this year it is worth every penny,my favourite place on earth.

  • This TripAdvisor Member:
    • Liked — Everything
    • Disliked — Leaving
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
brooke007's Summary
Date of Stay: May 2007
Traveled with: Spouse / significant other
Visit was for: Romantic getaway
Age group: 35-49
Member since: May 28, 2008
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Great pool scene, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
I selected this hotel as a top choice for:
Beach / Sun, Great food / Wine
Was this review helpful? Yes No
Check Rates
Average price*: $825 (year-round)
Call now to book: 866 245 9039 from Destinology
“Perfect Honeymoon!”

Al Qasr at Madinat Jumeirah

May 15, 2008
6/6 found this review helpful

We selected the Jumeira resort for our honeymoon based on reviews at Tripadvisor, we had originally booked for Mina Al'Salam but upon our arrival we got a HUGE upgrade to Al'Qasr.

The room alone was almost the size of our appartment and very well decorated according to the "Arabian" theme of the hotel and we even had a private terrace overlooking the canals and Burj Al Arab. Storage facilities were excellent, cable TV was great (many options), room service amazing you could practically order whatever cuisine you could think of (american, Italian, Chinese etc) at any time of the day or night.
My personal favourite was the bathroon, separate wc, shower and a very cute bathtub big enough to fit both honeymooners!
The toiletries were renewed sometimes twice a day, and one doesn't need to bring anything at all, they had everything!

Another fantastic detail was that the hotel corridors and lobby always smelled of jasmin essence, it has an amazing atmosphere. The pool was very nice , the beach service out of this world, the staff always there!! and so, so kind and helpfull, beyond any expectation.

Least but not last, it is really important that being a part of an amazing resort/shopping mall/meeting point, Al Qasr provides visitors the calm and relaxation of a resort but just a boat trip away you can find shops, amazing restaurants, clubs etc

We are thinking of visiting Dubai again next year on our anniversary and we are definately staying at Al'Qasr!!

PS Ladies only can book a manicure, pedicure or thread hair removal at the Nails INC Salon in the Jumeira Souk, while watching "Friends" in super comfortable sofa chairs!

  • This TripAdvisor Member:
    • Liked — The scenery
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
babyili's Summary
Date of Stay: December 2007
Traveled with: Spouse / significant other
Visit was for: Honeymoon
Age group: 25-34
Member since: May 15, 2008
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 4 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
An amazing honeymoon, A romantic getaway, Girlfriend getaway, Older travelers, Great pool scene, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
I selected this hotel as a top choice for:
Beach / Sun, Theme / Amusement park, Great food / Wine, Spa
Was this review helpful? Yes No
Check Rates
Average price*: $825 (year-round)
Call now to book: 866 245 9039 from Destinology
“our amazing honeymoon!”

Al Qasr at Madinat Jumeirah

5 of 5 stars
northern ireland
May 13, 2008
4/4 found this review helpful

we spent the last 4 days of our honeymoon at al qasr in dubai after an absolutely brilliant time spent in the maldives. we arrived in dubai to be taken by chauffeur to al qasr which was so handy and a great experience. on arrival at al qasr we were breathtaken by the sheer expanse of the hotel and the opulence of it all. the hotel is so grand, and the decor very much in keeping with the arabian theme. we were upgraded to a summer house @ dar al masjaf which was absolutely fantastic as we were supposed to be staying in the main hotel. our villa was wonderful, with our own butler service, the abra boats picking us up right outside our villa and the buggys coming right to our front door. the pool which we were sharing with 2 other villas was mostly empty so we had it to ourselves. the lifeguards on duty here all day long must get very bored! we were impressed with every aspect of this hotel, the souk was wonderufl with 42 restaurants to choose from, we were not disappointed and found the food to be affordable. the breakfasts were very impressive, with sooo much choice.

you can see the burj al arab from al qasr, tho be warned you cant get inside without wearing smart clothing, flowery shorts arent allowed as we discovered to our dismay!

we went to the mall of the emirates, a bus picks u up from the hotel. and we did the sundowner desert safari which was a gr8 experience, they take you to an arabic camp in the middle of the desert and give a gr8 buffet, free henna tatoos and a bellydancer. it was a lovely night out. the jeep lets down the tyres and flies through the sand dunes, its great fun.

we loved this hotel, we however found dubai creek and downtown dubai to be a little daunting and found ourselves lost and not able to find our way. the gold souks they talk about were most disappointing to us and appeared more like a jumble sale than anything else.

al qasr is a most distinguished, opulent and relaxing hotel, the like of which we will probably never stay in again, we would highly recommend the summer vialls as they are so private and the bathrooms are massive, the beds are so comfy and theres 5 different types of pillow to choose from. the rooms are very clean. we would definitely recommend al qasr.

  • This TripAdvisor Member:
    • Liked — extremely opulent
    • Disliked — the other tourists were very posh and at times rude
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FAIRY117's Summary
Date of Stay: April 2008
Traveled with: Spouse / significant other
Visit was for: Honeymoon
Age group: 25-34
Member since: July 17, 2006
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
An amazing honeymoon, A romantic getaway, Older travelers
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
I selected this hotel as a top choice for:
Beach / Sun
Was this review helpful? Yes No
Check Rates
Average price*: $825 (year-round)
Call now to book: 866 245 9039 from Destinology

Reviews of Al Qasr at Madinat Jumeirah

( 18-22 of 157 )
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Address: PO Box 75157 | Madinat Jumeirah Resort, Dubai, United Arab Emirates