I stayed here before and found it perfect in every way. Still, the standards are high, but no longer perfect. So this review purposely ignores all the good stuff, in the name of providing a counterpoint.
Dubai hotel prices continue to rise, yet occupancy is almost total across the city, so there is a danger the customer will lose out on service. However $700 is $700 and I am going to want the highest standards!
Problem 1, in the bathroom, my plug did not close in the sink. It was impossible to fill the sink, just to get washed or have a shave. I hate it with a passion when hotels get something basic wrong like this. Anyway I muddled my way through and reported the problem to reception.
Problem 2, they never fixed the sink. Not on day 2, and not on day 3.
Problem 3, for half my stay (3 nights), the internet did not work in the room. The IT manager visited, fiddled with wires, promised to come back, then vanished. Sometimes it worked, sometimes it didn't, well - that's life in Dubai I guess but not good enough at this price. It's a business hotel, and I really have to do my work!
Problem 4, on check out, I was asked : "Did you have a nice stay?". Answer : "Actually, this time there were a number of problems, and they were X, Y and Z". The reaction of the staff, was to look embarrassed, glance nervously at each other, and carry on emptying my credit card. There was no attempt at escalation, or customer care. I see this kind of empty fawning customer service in lesser hotels in Dubai (lots of bodies but no-one to actually sort anything out), but always assumed Jumeirah is above that.
My colleague had unused minibar items on her bill. After protest they took them off. Then, when it was my turn to check out, I found they had simply transferred these items onto my bill, with her name against them. More bad feeling.
It's still a great hotel, architecturally stunning, and basically delivers the goods. The rooms are looking a bit dated now. The thing needs a new shot of management energy in order to justify the continuing high prices. That should come before the refurb. I don't want a prettier room with a bust plug.
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Location
Check in / front desk
Check in / front desk




