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Jumeirah Emirates Towers Hotel: Traveler Reviews

Call now to book: 1-800-454-6835 from hotels.com
TripAdvisor Traveler Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
4 of 5 stars 44 reviews
44 Reviews
5.0 of 5 stars
25
4.0 of 5 stars
11
3.0 of 5 stars
4
2.0 of 5 stars
3
1.0 of 5 stars
1
TripAdvisor Popularity Index:
  • Measures overall traveler satisfaction based on ratings, reviews and other sources.
#51 of 271 hotels in Dubai
Show Hotel DetailsHide Hotel Details
  • Hotel class: 5 of 5
  • Rooms: 400
Description: High above the central business and commercial district, set among landscaped gardens, ornamental lakes and waterfalls. This description is based on information provided by the hotel.
Address:
Sheikh Zayed Road
Dubai
United Arab Emirates
Check Rates: $549 Avg. Price
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TripAdvisor Traveler Reviews

Reviews of Jumeirah Emirates Towers Hotel

( 9-13 of 44 )
“Will need looking at soon”

Jumeirah Emirates Towers Hotel

Mar 22, 2008

I stayed here before and found it perfect in every way. Still, the standards are high, but no longer perfect. So this review purposely ignores all the good stuff, in the name of providing a counterpoint.

Dubai hotel prices continue to rise, yet occupancy is almost total across the city, so there is a danger the customer will lose out on service. However $700 is $700 and I am going to want the highest standards!

Problem 1, in the bathroom, my plug did not close in the sink. It was impossible to fill the sink, just to get washed or have a shave. I hate it with a passion when hotels get something basic wrong like this. Anyway I muddled my way through and reported the problem to reception.

Problem 2, they never fixed the sink. Not on day 2, and not on day 3.

Problem 3, for half my stay (3 nights), the internet did not work in the room. The IT manager visited, fiddled with wires, promised to come back, then vanished. Sometimes it worked, sometimes it didn't, well - that's life in Dubai I guess but not good enough at this price. It's a business hotel, and I really have to do my work!

Problem 4, on check out, I was asked : "Did you have a nice stay?". Answer : "Actually, this time there were a number of problems, and they were X, Y and Z". The reaction of the staff, was to look embarrassed, glance nervously at each other, and carry on emptying my credit card. There was no attempt at escalation, or customer care. I see this kind of empty fawning customer service in lesser hotels in Dubai (lots of bodies but no-one to actually sort anything out), but always assumed Jumeirah is above that.

My colleague had unused minibar items on her bill. After protest they took them off. Then, when it was my turn to check out, I found they had simply transferred these items onto my bill, with her name against them. More bad feeling.

It's still a great hotel, architecturally stunning, and basically delivers the goods. The rooms are looking a bit dated now. The thing needs a new shot of management energy in order to justify the continuing high prices. That should come before the refurb. I don't want a prettier room with a bust plug.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MrSoft's Summary
Date of Stay: February 2008
Traveled with: Business colleagues
Visit was for: Business
Age group: 35-49
Member since: April 17, 2006
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Average price*: $549 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Best for business traveller”

Jumeirah Emirates Towers Hotel

Feb 28, 2008
1/1 found this review helpful

We have just stayed at the Jumeirah Emirates Towers Hotel for almost two weeks. A (business) buzzing Hotel which ideally fits the guest profile of a business traveller. Close to the DIFC (walking distance), smart range of restaurants and small but exquisite shopping mall, it meets most of the requirements a busy professional has when loaded with a heavy itinary. The business centre is absolut professional and state of the art, the lobby and the cigar lounge on the 10th floor ideal for informal meetings. Especial praise to the ladies in the lounge who offer impeccable service despite the busy lounge. The Mosaico Restaurant is very good for a varied breakfast and super buffet (business) luncheons. The receptionist of this Restaurant is by the way most professional and helpful. The pool is ok, nothing special. Good room service, clean. The staff of the fitness club is friendly and helpful, though the range of fitness machines are outdated and need serious replacement. The check-in/check-out service is close to unfriendly and needs serious management attention. The door men are ever so helpful to organise a driver/taxi efficiently and are very friendly. The lady at the entrance is greeting you with a nice smile. All in all, good to very good, with a few amendments to be made. With new management now in place, this should be possible? This is not a hotel for tourists, you may use the other Jumeirah Hotels for a holiday - they are very nice (!) but for the busy executive on the go! We look forward going back!

  • This TripAdvisor Member:
    • Liked — Location, location
    • Disliked — Front desk, outdated gym facilities, ladies spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jumeirah's Summary
Date of Stay: February 2008
Visit was for: Business
Age group: 35-49
Member since: October 03, 2006
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Check in / front desk
    • 4 of 5 stars Service
    • 5 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
People with disabilities, Older travelers
I do not recommend this hotel for:
An amazing honeymoon, A romantic getaway, Girlfriend getaway, Great pool scene, Families with young children, Families with teenagers, Tourists
I selected this hotel as a top choice for:
Business meeting / Event, Other
Was this review helpful? Yes No
Check Rates
Average price*: $549 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Not up to Jumeirah quality”

Jumeirah Emirates Towers Hotel

2 of 5 stars
abu dhabi, united arab emirates
Feb 16, 2008
1/1 found this review helpful

First let me tell you that Jumeirah is the best hotel company in the world. I've travelled many places in the world and none compares. We have stayed in many Jumeirah properties and they are the best! But this time Emirates Towers didn't live up to the Jumeirah reputation. We have stayed here many times when it just opened. This time we stayed in Emirates Towers because my teen daughters wanted to shop in their boutique shops connected to the hotel. It's so nice to have a shopping mall next to the hotel and be able to buy Starbucks. Upon check-in, our special requests were not honored and the management had to come after the reception lady was absolutely horrible to us. Rooms were great, room service great as typical of the hotel. The free breakfast we got in the rate was quite nice. Their media system in the room is quite impressive. I wish I had time to soak in one of their prepared baths for ony Dhs60. However, one man just walked in on my daughter who was in the bathroom at the time. I complained to the guest services and of course they apologized. He didn't speak english nor arabic and I couldn't tell him what he did wrong.
For families with children: I should have booked just two regular rooms connected as the suite bedroom was far away from the other bedroom and we ended up sleeping all together in one room. Their roll away bed was so uncomfortable (like a rock) I slept on the floor. The table was nice to have but the regular rooms are not small.

  • This TripAdvisor Member:
    • Liked — shopping
    • Disliked — staff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
alibeth's Summary
Date of Stay: January 2008
Traveled with: Family with teenagers
Visit was for: Other
Age group: 35-49
Member since: March 08, 2005
  • My ratings for this hotel are:
    • 2 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Check in / front desk
    • 2 of 5 stars Service
    • 5 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Families with teenagers, Tourists
I do not recommend this hotel for:
An amazing honeymoon, A romantic getaway, Girlfriend getaway, Great pool scene, Families with young children, Families with teenagers, Tourists
I selected this hotel as a top choice for:
Beach / Sun, Theme / Amusement park, Shopping, Spa
Was this review helpful? Yes No
Check Rates
Average price*: $549 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Not great”

Jumeirah Emirates Towers Hotel

Feb 16, 2008
0/1 found this review helpful

The best thing is the room key (shaped like one of the towers). The rooms are ok - spacious but bland/ corporate and a bit dated; the bathrooms are pretty nice. The reception staff were friendly and helpful; the concierge were pretty useless and stuck up. Its a convenient place to stay if you are working nearby, otherwise don't bother. Overall, not worth the money.

  • This TripAdvisor Member:
    • Liked — the room key
    • Disliked — unhelpful staff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
emyLondon's Summary
Date of Stay: January 2008
Traveled with: Spouse / significant other
Age group: 35-49
Member since: February 16, 2008
  • My ratings for this hotel are:
    • 2 of 5 stars Value
    • 3 of 5 stars Rooms
    • 3 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Check in / front desk
    • 2 of 5 stars Service
    • 3 of 5 stars Business service
Would I recommend this hotel to my best friend?
probably not
I recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Families with teenagers, Tourists
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, Great pool scene, Families with young children, Families with teenagers
Was this review helpful? Yes No
Check Rates
Average price*: $549 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Fantastic rooms”

Jumeirah Emirates Towers Hotel

5 of 5 stars
Melbourne, Australia
Feb 4, 2008

This modern hotel feels great. From the moment you arrive, you feel like you've entered this oasis of modernity, coolness and calm amidst the desert that is Dubai. The soaring atrium is impressive and the elevators are really amazing (they're glass fronted and you get this amazing view as you go up to your room right down the whole enclosed front of the building. When you press the "down" button, it also tells you right away which elevator will be coming for you - very handy).

The rooms are positively palatial - with all the mod-cons you could wish for. There's controls for everything, and a nice long window sofa, perfect for admiring views across the horizon.

Since the Jumeirah belongs to the chain that also owns the Burj-Al-Arab, you can get to visit that hotel just by showing your room key to the Jumeirah! This saves you from having to either purchase an expensive pass to visit or trying to book (a hard to get) dinner at the Burj to enter it.

The staff are great too - there seems to be a lot of them around!

  • This TripAdvisor Member:
    • Liked — Fantastic and generous rooms
    • Disliked — A little outside the city
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
maht's Summary
Date of Stay: August 2007
Member since: April 06, 2007
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
Young singles, A romantic getaway, Girlfriend getaway, Older travelers, Tourists
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, Great pool scene, Families with young children, Families with teenagers
I selected this hotel as a top choice for:
Museums / Cultural / Historical sites, Business meeting / Event, Shopping
Was this review helpful? Yes No
Check Rates
Average price*: $549 (year-round)
Call now to book: 1-800-454-6835 from hotels.com

Reviews of Jumeirah Emirates Towers Hotel

( 9-13 of 44 )
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Jumeirah Emirates Towers Hotel Address

Sheikh Zayed Road, Dubai, United Arab Emirates