This Hotel has to be up there with the best. The service was so personal,helpful, and friendly. The room was large, spotless and beautiful.The location was excellent, so close to all the great shopping. I filled in the guest comment form and received a letter from the Manager after I arrived back home.(He didn't offer me a free stay next time though.Ha HA.) But when I am next in Singapore, this Hotel is the only place I will stay. Keep up the excellent work.

We stayed at this hotel when it was the New Park and it was awfull. However after a refurbishment and a change of name it has vastly improved. Our room was on a smoking floor, the corridor stank of smoke but luckily the room itself was ok
All the fixtures and fittings were in good order except the room safe which had been left locked by a previous occupant.They gave us a safety deposit box at reception instead at no charge.The reception staff were always very busy and sometimes it took a while to be seen. The pool area was very clean and tidy and the pool was a welcome relief after a days shopping as it stays open until 10pm.
There was however on worrying moment when the fire alarms went off one afternoon.We walked down the stairs as instructed on the poster to end up in the shops under the hotel where there was no member of staff present to tell us where to go and all the shop staff were working normally through the racket of the alarms.We found our way outside and walked around to reception where they were also working normally.Once again noboby told us what was happening.It turned out to be a false alarm but it would have been nice to have members of staff tell us what was happening and where to go as there were several very confused people milling around.
As mentioned by previous reviewers the hotel is very close to an MRT station and the Mustafa centre (a must to visit) which is now open 24 hours a day and they are building a new mall just across the street which will be open the middle of 2009.
We did'nt eat at the hotel so cannot comment on that but watch the prices for food and drink as one couple at the pool were billed S$ 30 for 2 beers!!!

I have stayed at this hotel when it was called New Park Hotel and also stayed there after it was refurbished and now called Park Royal Hotel. Let me tell you there is a lot of difference in the quality of rooms. The rooms are now really high class which was not the case before. With the LCD TV, excellent furniture and an exceptional bathroom it really has a class look. The location is good for tourists, it is just walking distance from Mustafa shopping center and little India where most people shop. It is now an ideal place for people to stay.

First up, we booked our stay through a travel agent who used some sort of QANTAS holidays booking process to get us rooms at a rate considerably cheaper than some other reviewers describe. I'd recommend doing this.

You will either love or loathe the hotel's location in the Little India district. We loved it. Little India was an interesting cultural surprise and as vegetarians we delighted in the many cheap and interesting Indian vegetarian food options around. It is a quick walk to the MRT station so getting around was not problematic. However, if you are coming to Singapore for the shopping rather than the food, or if you are easily offended by unusual food smells or poorly maintained footpaths, you may be better off finding a more central hotel.

Our biggest gripe about this hotel was having booked a double room and then being given a twin instead. Annoying - and I see at least one other reviewer on this site had a similar experience.

Having said that, otherwise the hotel was fine. Comfortable rooms, very polite staff, etc. I would stay there again if in Singapore.