We stayed at the Carlton for five nights on the 18th floor with a glorious view over Raffles and the City. The hotel is excellent withn the room being spacious and comfortable. The bathroom, whilst not being large, was clean and adequate for our needs. The Hotel Front Desk Staff were friendly and helpful and happy to help with any problem.

The swimming pool was warm and the surrounding very comfortable with free chilled water available from the pool bar. We booked the Hotel via the Singapore Stopover package via Singapore Airlines whose hop on coach service picks up outside Raffles just a few meters down the road.

Around the corner along Victoria Street is an excellent eating area and a little further along there is Bugis Junction shopping centre full of stalls from food to clothing etc. At the rear of the Hotel is a 7/11 store for any needs and Raffles Plaza is on the other side of the Hotel for more exciting shopping.

Great Hotel, we'll stay again

City centre, easy walking to Orchard Road shops and Marina Square. One block from Raffles. Clean and comfortable room; helpful desk staff. Used by Emirates airline staff so presumably they're as happy as I was!

I stayed at the Carlton in April last year. I loved it there. The room was clean and spacious, and I found the cleaning and lobby staff very friendly and helpful.

I may be heading to Singapore again this year and was surprised to see that prices at the Carlton have hiked considerably on last year's rates. I'm not so sure my room (in the old wing) or the main reception area and facililites would do justice to these new prices. I understand that the Carlton is making imrovements to the hotel, but surely the price hikes should be coming after these renovations etc are (mostly) complete.

My husband and son stayed here the night before the inaugural A380 flight. Looking for a 'value for money' hotel, we came across the Carlton - even better - it was available with inclusive breakfast using Airmiles!
I had a few reservations as I was not travelling myself so emailed the hotel prior to the visit and received excellent customer service even before their trip.
Their comments were:
Easy transfer from Changi airport with only one change on MRT, even in rush hour.
The hotel had been advised about early arrival and had arranged early check-in as the hotel room was free - a real bonus after a 14 hour flight!
The room on the 14th floor was clean, no evidence of 'smoke scent' either in rooms or corridors. Bathroom was quite basic but adequate. Lifts worked perfectly!
View was really good - Swimming pool, Raffles City, St. Andrew's Church, Singapore skyine and could just make out the tip of the Flyer.
Breakfast was good - a buffet that started at 6a.m. - management offered a 'take away' breakfast if this was not early enough.
Reception organised a taxi back to the airport - S$35.

Generally, they found the Carlton good value - it doesn't claim to be a 5* hotel, it is undergoing modernisation and a new wing is being built. The new wing will obscure some of the views though.
As in many hotels we have visited, management are often keen to sort out problems if they are made aware of them before or during your stay - customer service was certainly good here!