I booked the Riverview hotel by chance. I had been several times to Singapore before and had some remembering on the fassade of a hotel, which I believed was this hotel (in fact it wasn't). As compared to the other hotels where I already was staying during my Singapore visits this hotel cannot match with them.
It already starts with Internet booking. I did get no confirmation or reply on my Internet booking done on the hotel's Internet booking page, despite the form was properly filled in and sent out without any error message. After some days I called them and they told me, that there was no Internet booking visible to them (???).
The standard double room is quite small. Arriving late in the night I had to see that the linen in the bed had three brownish nodes, which seemed to have "survived" washing. If you want to go into Internet with the wireless keyboard on the TV-screen, they charge you full! You also cannot download from Internet or watch TV at the same time.
When going to breakfast I was negatively surprised, since it turned out that you are charged separately for it. The breakfast buffet is not worth the price (46 SGD for 2 persons). It is quite small and e.g. the corned beef was like coming freshly out of the can. The servants seem not to be really happy with their work. Moreover you are feeling that they are watching you with suspicion, fearing you would take something from e.g. American breakfast when you just were paying for European breakfast. The last day I got the coffee served to the table. Unfortunately the coffee was already cold until the rolls and the as-cold toast were served (they did not allow me to serve myself?).
Another (negative) surprise came on payment. I assumed during Internet booking that the shown room price was all-inclusive. But in fact a service-charge is extra added (10% of room) along with some other fees (room CESS and room GST) and finally the ordinary tax (GST).
Good in this hotel is that you can let your luggage in the hotel after check-out for later pick-up.

Johann

We did have reasonable expectations of good service prior to checking in to the River View Hotel in Singapore and were disappointed to say the least. The reception staff we encountered on numerous occasions had a very poor understanding of the English language which made simple transactions hard.

The room looked recently refurbished with incredibly hard mattresses and if you are tallish i.e. 183cm expect your feet to hang over the edge, like mine!! The relatively new television didn’t work from day one and we couldn’t bear having to explain our predicament to the reception staff, no one seemed to have a smile on there face or the ability to say good morning or good night, overall an experience we will not repeat.

I've heard from my future- in laws that it was a good hotel and have a reasonable price, so i decide to booked this hotel for my bachelorette party trip with my girlfriend last september 2006 and stayed there for 3 nights, they have upgrade our room into new renovated one which is have a plasma TV. the other good things from this hotel is location, its near from clarke quay (about 15 min walking) and also u can easily take a bus to orchard road from halter just infront of hotel, and for a night life.. this hotel is only 5 minutes walking from the famous ZOUK! :)

if you want to take a mrt from Changi airport u can stop from outram park mrt (interchange station from North east line and East west line) and just take a taxi from there to Riverview hotel, it only cost you not more than 5 sing dollar :) it was a good saving rather than you take taxi direct from Changi airport

I'll be back to this hotel soon for my honeymoon trip next february :)

Hotel is a bit out of town so if you are on foot plan an extra half hour each day to go and come back. Hotel itself was nice. Some staff were very professional but unfortunately we felt that our older Asian counterparts staying in the hotel received a better service than we had. Rooms were clean and nice. Bathroom showing early signs of needing updating.

When we arrived they had only a twin room instead of a double but said they'd change it for us the next day. They did change the room but it took a couple of attempts and some pretty unwilling looks before it happened. There was also confusion over whether breakfast was or wasn't included and they were quite rude. Breakfast it would appear was not included.

Would not choose to stay there again as service did not match the price/star grading of the hotel.