Clean & tidy, I stayed on the executive level, pool is good. Not worth paying the extra to upgrade to executive floor for the few benefits.

1) Free cocktails between 6-8pm, but is all waitress service, 1 girl serving & the service is slow. Food is buffet type, and is nothing special.

2) Laundry to the value of S$18, however by the time u have put your T shirt & socks in you are over the level. expensive if you stay more than a few days.

Handy for the shopping on Orchard Road & Orchard towers 2 mins away

The room needed a bit of maintenance, knobs missing off the cupboards, sink cracked etc, not what u expect from a hotel of this calibre

We booked this hotel for (what was meant to be) our one night stop over en route to Thailand. Initial impressions are good, the lobby and reception area were nice and lively. Reception was cold and could not be described as friendly or welcoming.

The rooms are nice and large and very well appointed. our room had very high ceilings which added to the feeling of size. We had no complaints with the room and found it quite comfortable.

The location of the hotel is good for shopping and sightseeing tours.

I had some visa troubles trying to travel to Thailand so we had to stay in Singapore one more night. After travelling from the airport back to the city centre to the airline offices and back to the Orchard hotel, we were notably hot and sweaty and tired. we did not have a reservation, however as we asked if they had availability she took a looked at us disapprovingly then in the system, had a quiet word with her colleage and told us that they were sold out.

We later checked and there were rooms available online that night. I am very unimpressed with their arrogance and lack of customer service skills.

I have stayed in hotels much nicer than this and have never been treated in this manner... very disappointed.

We originally had a superior room booked for 6 days however these rooms have a quirky little feature of a large porthole between the bed and the bathroom, ok if you are travelling alone or if you want to watch your companion on the loo (not my cup of tea but hey each to their own). We upgraded to one of the new wing rooms which was great had a hugely impressive bathroom and incorporated breakfast evening cocktails and snacks the cost of the upgrade was £230. The hotel was easy walking to the big malls on Orchard Rd. Word of warning we left a cash deposit of £150 as security even though we had paid in full as we didnt wish to give our card details this was not offered back on checkout and had to be asked for. would i return? No but thats because i would never choose to return to Singapore.

We stayed in the Orchard Hotel as part of a SIA stopover package. The hotel is in a great location easy access to attractions, shopping and restaurants

We arrived early in the morning after a long flight and we were given a room immediately, we requested a non-smoking room, however the room smelled like someone chain smoked in there for about 2 years. The carpet was filthy with big black stains all over. I found this inexcusable and disgusting. I assume management doesn't read TA reviews because I know smelly rooms and dirty carpets have previously been mentioned. I did report my observations to the management before leaving, whatever that's worth.

Breakfast was good and was included with our package.

The public areas of the hotel appeared to be clean and well kept and I found the staff to be helpful and friendly.

I would not stay here again.