Was very surprised to read comments from previous 2 reviewers about this hotel! We recently stayed there for 8 nights and had a really nice time. Staff were always friendly and pleasant and couldn't do enough for you. Our room was beautiful with a lovely view of the harbour and Singapore Flyer. I specifically picked this hotel because of all the good reviews it has received and as it was my husband's 40th birthday. I certainly wasn't disappointed by the service we received and I would definately stay here again if the opportunity arose.

Stayed there for one night while passing through Singapore on way home from China. I have stayed at a number of hotels in Singapore before and this one was OK but not outstanding. the rooms were modern and very stylish. The staff were friendly and helpful. A very good location being close to Orchard Road.

Hotel booked by my company. Was expecting a 4 star-ish standard, having only seen photos in Kuoni Brochure. Decided to upgrade to a club room for a couple of reasons - higher floor, moor chance of balcony, club breakfast, business centre. Handled quickly and without issue at check in, and worth the SGD80 extra per night. Room was clean, spacious and a great view, balconly had nice lounger plus ashtray. Breakfast was plentiful, fresh and staff considerate and attentive. Room service one night, Hotel Indian Restaurant the other night - excellent bothe times. Extended check out to 8pm.
All in all, excellent service, attentive staff, comfy room and a great view. 5 star across the board

The Pan Pacific is a hotel that looks 4 star, but provided me with 2 star quality service, at very high prices. I suggest you sort the reviews by "Lowest First" if you want an honest look at this Hotels Reviews.

During check in, the man at the counter actually tries to barter with me. He begins a whole act right in front of me, telling me that I had reserved a smaller, cheaper Twin room, for the same $200 rate. I disputed this, and he tells me that I am "mistaken". He takes it a step further and lies to me, saying there are no King rooms available anyways. Then an awkward silence, conveying that his decision was final. Astonished by this, and fully aware of what he was doing, I pulled out my reservation and showed it to him. King room with a view. Visibly annoyed he mysteriously finds me my King room with a view 10 seconds later.

Not to be deterred, he then tries to upsell me. "Sir, for $90 more per day, you can have free internet and breakfast". I replied "I am already paying $200 a night for this room. You basically just lied to me about my reservation so I'd take a cheaper room at the same cost. Internet should be free, and I dont eat $90 worth of breakfast every day". He continued to try and persuade me. He would not take no for an answer. It was very uncomfortable and awkward for me. I felt like I was in a flea market trying to haggle for a bead necklace with a hippie.

Then something surreal happened. He actually has the audacity to inform me - like its the first time he's said it - that he is giving me a Twin room. I started laughing. Seriously? He actually was hoping I had forgotten?? Unfortunately, this theme continued throughout my stay.

The light bulb was out in my bathroom. The grout along the tiles was messy, and smeared. The toilet doesn't flush unless you pump it a few times. When I turned on the sink water, the handle moaned as if it were old metal. The magnet holding the door open doesn't work, so I watched the bellhop try 5 times to make it stick, unsuccessfully. Internet is $30 per day. Absolutely ridiculous. If you go up to the Business Center they actually charge $7.50 for 15 minutes of internet use. I mentioned this to a group of Indian fellows in Little India at an internet cafe, and they responded with roaring laughter.

Laundry service here is $10 per shirt. Yes, per shirt. That works out to about $200 USD for an average load of laundry. I opted for their outside laundry service, paid $45 for one load (ugh) and my clothes came back wet. I couldn't make this stuff up, folks...

On a Sunday night, I walked outside to get a cab and get some dinner. I ended up standing there for 40 minutes. Yes.... 40 minutes ... in a line with 30 other people, and it was 97 degrees outside. Fully drenched in sweat, I went back in to the hotel to the concierge and said "Are you aware that there are 30 people standing in line for a taxi outside?" He apologized and started calling to have taxi's come by. I should point out there were six employees standing out there with us the whole time, doing absolutely nothing.

The day I checked out, I had overslept and was late for my flight. I conveyed this to the concierge and meekly asked for a taxi as soon as possible. As I stood outside, I watched the hotel staff fill up 6 metered taxis with people from the Taxi line, while I stood there, without a ride. Turns out they had called the "more expensive" taxi, which I did not want or need. It costs twice as much, and took 10 minutes longer to arrive. Great idea guys! Make that money!!! To top off this already disappointing stay, the more expensive, late taxi driver dropped me off at the wrong terminal. He knew what airline I was taking, yet despite the mercedes and double-fee, he apparently didn't know his job well enough. Remember, I was late for my flight. He takes off, and I had to pay another taxi driver to take me where I needed to go.

There are a lot of exceptionally shining 5 star reviews on this hotel, here on TripAdvisor. To the tune of literally hundreds. Way more than one might think is normal. Way more than the other hotels in the same area of Singapore, even right next door. Its interesting to see that the hotel's PR firm heavily involved in responding to reviews here, too. That is something I don't normally see. I can promise that this review was written by a real traveler.