My husband and I stayed at the Ritz Carlton on a stopover to Europe. We were thrilled with the hotel. We booked a room on the club floor and were given an upgrade to a suite when we arrived. I was in heaven. The service is excellent, the rooms spotless, just what you would expect from a five star hotel. It is a little out of the way if you like to stroll Orchard Road, but there is great shopping nearby such as Suntec city which has direct access from the hotel. The club level is superb, the food fantastic and it is a quiet haven after a hectic day shopping. I wish I could have stayed longer.

I read the reviews and my expectation is pretty high for a supposedly 6 star hotel. I arrived at 2am and expected topnotch services. Instead I was greeted with a stone face lady at the front desk who used the right choice of words in her greeting without any warmth.

For 6 days I stayed in this hotel, I was observing the front desk staffs while waiting for my colleague. I noticed most of them do not smile except I guy. The front desk manager is worst. While I was complaining to her, occasionally, her eyes were directed at the front desk and smiled. Her choice of words used example “I’m from your country and I will not lie to you.” This is truly an unprofessional remark. Except for the front desk, the services from the doorman to the guest relation staffs are impeccable.

I truly agreed with one of the reviewer from the room, the nightlight of the Singapore skyline is breathtaking. I was shocked by daylight the view is spoilt by cranes and construction. Experienced the same thing. I switched room from 6th floor to 10th floor and realized the previous room is cleaner and the towels/bathrobe were of better quality. Those on 10th floor were hard and I had to clean the stain on the milk jug.

I was there for a meeting with several colleagues from other countries. We stayed at different hotels. I’m returning to Singapore in April for 10 days and has made reservation in the same hotel. Waiting for my colleagues review on hotels they stayed and if it's better, I will switch with no second thoughts.

I was really looking forward to staying at this hotel on a stopover on the way back from Europe. I arrived there at about 11am and the check-in staff tell me that they only had smoking or single bedded rooms available for me. i was so tired from a long flight the last thing i needed is to be messed around at check-in. I asked how long i would have to wait until the room i book became free and was told i that it was only a request and they don't guarantee room types, but for a king room i would have to wait until 1pm. Then i was offered an upgrade for $100.00, when i agreed she then said that i would have to wait 1 hour for that (what a joke). I said forget it and went for a walk around Singapore for a few hours. when i returned they had a room ready for me and said they had upgraded me for free. The room was great very large with a lounge room, bedroom, very large bathroom with walk in robe and toilet, it had two plasma TV's and a bose cd player. I ordered room service and apart from it being quite expensive the food was really nice. The room had great views out over Singapore harbor and the bathroom has a view out over the Singapore big wheel (London eye thing). The other thing is there is no free internet at this hotel, even in the hotel lobby you have to pay and its not cheep at all, the joke was that from my room i could get the signal from Singapore's free internet service that they have around town.
I must say that i really did enjoy this place but other than the staff, the location is great as far as a view from your hotel room but as far as being close to the shopping malls or other buildings its a bit of a walk or taxi. I would not stay here again, there is better places in better locations and with great Singapore staff.

I was a little reluctant seeing the less positive reviews, but after staying almost a week, I really can't criticize the hotel. The service is excellent, comparing well to the other hotels in the area I have stayed in (fincluding the Four Seasons, what's now the Fairmont , and the Intercontinental). The rooms and location are not so much better; I preferred the corner room at the Four Seasons, but the views at the Ritz-Carlton are spectacular.

What is a step above is the politeness and service, though I am not sure that if I had to pay myself that the cost difference would be worth it.

A nice bonus -- it's easy (even with the current construction) to have a nice 6-10 mile run along the river (mostly) away from the traffic and exhaust.

Easily a step above most other Singapore hotels, and a place I would consider staying at again.