Room is tiny, trying to pack in simple furniture and fittings. The room smells, the air con is cold and the control panels are uncontrollable. The bed is tiny; more a semi-double than a double, and length-wise it is less than 180 cm. The city view is actually a view of a big ugly building; the water view is one of a dock yard. The carpet requires slippers to avoid the touch, and the smells emitting from it are without description. The broadband internet does work. No problem there. The bathroom is tiny. The shower really does splash everywhere, and the sink is clogged. The club lounge is sub-standard. Drinks are fine, though limited, but the food is like some finger-food party you may have been to in the seventies. In fact the whole place would remind you of some hotel from 007's From Russia with Love.

I may have been the "other traveler issued the same keycard" as reviewer in late january.

In any case, my first impression of this hotel was less than great when there was a wait at check in for the club rooms and ooops then the rooms wasn't ready ( 15:00 hrs?). But the really pleasant staff who showed me to the club lounge and made sure i was well taken care of soothed that little problem. And then, given the keycard that resulted in me opening the door to the boxer short white backside of some unsuspecting someone, complete with my "ooops wrong room I guess" apology. The totally apologetic young lady at the club lounge and a room change in minutes. And the Manager's call to apologize and send snacks and drinks compliments of the hotel. This is a first rate hotel. Not because it gives things away, but because it responds to guests with sincerity and aplomb.

I stayed at the M Hotel for 10 days on the Club level and it was absolutely AWESOME. Open bar, EXCELLENT, EXCELLENT happy hour food, full, buffett breakfast................forget a regular room, get the club level, spend a little more....still less then the Ritz or Swissotel, and get 10 times what you paid. I have stayed at the Ritz, Swissotel, JW Marriott, Hyatt's, etc., this staff on the Club Level was absolutely the best I have ever experienced. The sales team, however, was absolutely horrible if you are thinking of throwing a party or an event. I met with a girl there she showed me the meeting space, gave me prices, told me she would call and NEVER got back to me. I wanted to stay there 60 days, talkd to a woman named Colleen in sales and she quoted me a more expensive rate for 60 days then I was getting!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I was going to give her 60 nights in business, and not only did she NOT give me a deal, she charged me more. I went to a corporate suite elsewhere., She was a horrible businesswoman,. CLub level still is the best.

The M-Hotel is a modern hotel but it's located in the business area, rather far from shops and amenities although there are plenty of taxis around.
The rooms are nice and high tech but the bathrooms are very small and the shower is tiny and drips water all over the floor!
One thing which I thought was bad was that the 'standard' laundry service means that you don't get your laundry back the same day. For that you have to pay 50% premium. I have never encountered this elsewhere.
OK as a business hotel for a couple of nights. Any longer and I would advise heading to Orchard or City Hall areas.