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Swissotel Merchant Court: Traveler Reviews

TripAdvisor Traveler Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
4 of 5 stars 198 Reviews
5.0 of 5 stars
70
4.0 of 5 stars
62
3.0 of 5 stars
25
2.0 of 5 stars
25
1.0 of 5 stars
9
TripAdvisor Popularity Index:
  • Measures overall traveler satisfaction based on ratings, reviews and other sources.
#19 of 181 hotels in Singapore
Show Hotel DetailsHide Hotel Details
  • Hotel class: 4 of 5
  • Rooms: 476
  • Address: 20 Merchant Road Singapore 058281 Singapore
Property Type: Hotel
  • Lodging offering guest rooms, a 24-hour front desk and a variety of services and amenities.
Description: Contemporary Resort-type Hotel set near the Singapore River, within walking distance of Clarke Quay Festival Village & Chinatown. This description is based on information provided by the hotel.
Business Center Fitness Center No Free High-Speed Internet Free Parking Pets Not Allowed Restaurant No Room Service Swimming Pool
Check Rates: $221 Avg. Price
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TripAdvisor Traveler Reviews

Reviews of Swissotel Merchant Court

( 30-34 of 198 )
“Nice Nice Nice except a couple of details....”

Swissotel Merchant Court

3 of 5 stars
Australia
Jun 24, 2008
0/1 found this review helpful

Nice hotel great facilities perfect location very nice and friendly desk staff (esp the guy with the glasses - he was great). Amazing buffet dinner (MUCH MUCH better than Jumbo - I second the avoid at all costs below!) and breakfast was ok. BUT (not terminal problems) we had a 1 year old with us and the hotel only ever gave us two towels (despite request for one more which was granted but not repeated) it is a minor gripe but it was really irritating. Also the cot provided was not really safe - firstly it had a buffer around it and secondly the matress was not fitted in the cot - even the cot has a notice saying (from the manufacturer) that this is not safe! So, if you are travelling with Kidlets just be aware that the cot may not be suitable and you might need to make your own arrangements. All that aside it was a nice visit and can I emphasis enough...the location and price was perfect!

  • This TripAdvisor Member:
    • Liked — location
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mullaway's Summary
Date of Stay: June 2008
Traveled with: Family with young children
Visit was for: Quality time with family
Age group: 35-49
Member since: May 23, 2006
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 3 of 5 stars Rooms
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 4 of 5 stars Service
Would I recommend this hotel to my best friend?
most likely
I recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, Older travelers, Great pool scene, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
People with disabilities
I selected this hotel as a top choice for:
Other
Was this review helpful? Yes No
Management Response
Ch_Schaufelbuhl, General Manager
(Management representative)
Jul 16, 2008
Dear Guest, Thank you very much for taking the time to provide us with your valuable feedback, and we are delighted to read that you overall enjoyed your stay at Swissôtel Merchant Court.

We have shared your generous comments with the respective departments and employees, since the services rendered at the Front Desk, the choices for breakfast, as well as the overall hotels’ facilities met or even exceeded your expectations.

At the same time, we investigated on the matters pertaining to the items provided for your child, and immediately contacted the supplier of the cot, after reading your feedback. We were informed that the setup is according to the US manufacturer’s advice, the mattresses used solely produced for this model and from the same company. Following strict internal guidelines, the safety and security of all our guests is of greatest importance to us. Moreover, we agree that the sign on the cot could be misinterpreted, while the main purpose is to inform on not adding additional items, it is also in place due to the legal situation in the producing country, and implying that the baby is looked after at all times. We fully agree with your concern and therefore have asked the supplier to make some adjustment in order to provide a safe rest for the Child and hassle free stay for the Parents.

We hope you accept our apologies for not providing an additional towel for your baby on a daily basis, which we have discussed with our Housekeeping department for immediate improvement.

Thank you very much for making our hotel "your Home away from Home" during your stay in Singapore. We look forward to the pleasure of welcoming you back to our hotel soon.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Check Rates
Average price*: $221 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“5 star facilities/ smaller hotel feel”

Swissotel Merchant Court

5 of 5 stars
Ballarat Victoria
Jun 15, 2008
2/3 found this review helpful

We arrived in Singapore from Europe. No hotel booked. Found this in the Tripadvisor "bible" and booked it at last minute rates. Stayed 4 nights and were sad to leave. Not too ritzy; just relaxing. Great position in the heart of everything. It's big and has all the 5 star facilities but the clever horseshoe shape and low rise give it a protected intimate feel. Floating in the pool with it's endless edge overlooking the Singapore skyline was magnificent. Didn't have our kids with us this time but it would be excellent for that.
As you'd expect, food and bev at poolside is a killer but nice for something special....certainly better than Jumbo Seafood on the river (avoid at all costs!)

  • This TripAdvisor Member:
    • Liked — comfort and accessibility
    • Disliked — corridors were over cooled!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
stratg's Summary
Date of Stay: June 2008
Traveled with: Spouse / significant other
Visit was for: Romantic getaway
Age group: 50-64
Member since: September 16, 2007
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 4 of 5 stars Service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
A romantic getaway, Girlfriend getaway, Older travelers, Families with young children, Tourists
I do not recommend this hotel for:
People with disabilities
Was this review helpful? Yes No
Check Rates
Average price*: $221 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Fantastic Room”

Swissotel Merchant Court

5 of 5 stars
Perth, Australia
May 13, 2008
4/4 found this review helpful

My husband and I stayed at this hotel on a three night stoppover on our way to Vietnam from Perth. One of our friends recommended this hotel from their previous stay, and I must admit I was very happy with the choice. I am usually a travellor that tries to stay at hotels under AUS$100 p/n no matter where I travel but I was very happy with the decision to increase my budget for the three nights. The room was fantastic with lovely views overlooking Clarke Quay, the service was excellent & the buffet breakfast had more than enough choices to keep even the most fussy eaters happy.

The staff were very helpful & caring which showed when my husband had a small accident in the hotel swimming pool. They immediately attended to him bringing out the first aid kit & trying to talk him into seeing a doctor (which we declined, we did not feel was necessary as the injury was only minor).

The only down side to our visit was that construction of the Central shopping complex next door was being completed during our stay so was very noisy when we went onto the balcony to admire the views. However this was not enough to spoil our stay. I would consider staying here if I have a stoppover in Singapore again.

  • This TripAdvisor Member:
    • Liked — The view
    • Disliked — Nothing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Happytrails222's Summary
Date of Stay: March 2008
Traveled with: Spouse / significant other
Visit was for: Hobbies / interest / culture
Age group: 35-49
Member since: May 12, 2008
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
An amazing honeymoon, A romantic getaway, Older travelers, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
People with disabilities
Was this review helpful? Yes No
Check Rates
Average price*: $221 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Continuing Hotel of Choice”

Swissotel Merchant Court

5 of 5 stars
Adelaide, Australia
May 7, 2008
3/3 found this review helpful

I have stayed at this hotel at least once every year from 1997 to 2007. Having stayed at 4 other Hotels in Singapore, I find this to be the best of all. The location is excellent, right opposite Clarke Quay with all the restaurants, which by the way has changed considerably since my 1st stay. Close to ChinaTown, and only a short distance from Boat Quay. A short ride in the free Shuttle, or a very inexpensive taxi ride to Orchard Rd, make it ideal for getting to do your shopping. The service in the Hotel, I found each time to be excellent, along with the all the facilities. The Buffet Breakfast, leaves nothing to be desired, with a mix of Eastern and Western dishes. The Staff have always been very accommodating and courteous.
After staying in some hotels in the UK, it was a great relief to return to spacious rooms.
On return trips to Singapore, i will most definitely always choose this Hotel.

  • This TripAdvisor Member:
    • Liked — The spacious rooms and all the conveniences
    • Disliked — Thats difficult, possibly cost of drinks in the Bar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
beejayd's Summary
Date of Stay: January 2007
Traveled with: Other
Visit was for: Other
Age group: 65+
Member since: May 07, 2008
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 4 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, Older travelers, Great pool scene, Families with teenagers, Tourists
I do not recommend this hotel for:
Pet owners
I selected this hotel as a top choice for:
Great food / Wine, Shopping, Other
Was this review helpful? Yes No
Check Rates
Average price*: $221 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“GREAT TOURIST Base”

Swissotel Merchant Court

5 of 5 stars
Littleton, Colorado
May 2, 2008
6/6 found this review helpful

I have been to Singapore on business before and am a very experienced world traveler. I wanted to show my wife Asia for the first time. I selected this hotel based on TripAdvisor reviews for quality, location, and value--we stayed 8 nights and WERE VERY HAPPY WITH THIS HOTEL. We had a very modern "Swiss Business Advantage" room that looked like it was very recently remodeled. Hotel staff was excellent and room nice, quiet, and great bed and AC. Coffe/tea in room and daily English newspaper & cable TV. Location is super for a tourist. Cabs always available at door, subway (MRT) stop across the street in Central urban shoping center. Probably over 100 resturants within 4 blocks at Clarke Quay, Boat Quay, Central, other shopping malls, Riverfront--all price ranges and cusines. Small 7/11 near for snacks, beer, soda. Mini-bar fridge in room. Busy, happy, hot, tiring days ended at a beautiful swim at rooftop pool. I used hotel business center computer for email--good quality and reasonable price. We found plenty to do sightseeing Singapore for 7 full days. My wife loved the trip and we would like to do again in future.

  • This TripAdvisor Member:
    • Liked — QUALITY AND LOCATION
    • Disliked — CARD KEYS WORKED ERRATICALLY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eagle1236's Summary
Date of Stay: April 2008
Traveled with: Spouse / significant other
Visit was for: Romantic getaway
Age group: 50-64
Member since: March 07, 2005
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 4 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
Pet owners
I selected this hotel as a top choice for:
Museums / Cultural / Historical sites, Theme / Amusement park, Outdoor / Adventure, Great food / Wine
Was this review helpful? Yes No
Check Rates
Average price*: $221 (year-round)
Call now to book: 1-800-454-6835 from hotels.com

Reviews of Swissotel Merchant Court

( 30-34 of 198 )
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Swissotel Merchant Court Also Known As

Address: 20 Merchant Road, Singapore 058281, Singapore