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Swissotel The Stamford: Traveler Reviews

Call now to book: 1-800-454-6835 from hotels.com
TripAdvisor Traveler Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
4 of 5 stars 181 reviews
181 Reviews
5.0 of 5 stars
70
4.0 of 5 stars
56
3.0 of 5 stars
22
2.0 of 5 stars
27
1.0 of 5 stars
6
TripAdvisor Popularity Index:
  • Measures overall traveler satisfaction based on ratings, reviews and other sources.
#17 of 171 hotels in Singapore
Show Hotel DetailsHide Hotel Details
  • Hotel class: 4 of 5
  • Rooms: 1261
Description: Seventy-three-story Tower Hotel, the tallest hotel in Asia. This description is based on information provided by the hotel.
Address:
2 Stamford Road
Singapore 178882
Singapore
Check Rates: $276 Avg. Price
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TripAdvisor Traveler Reviews

Reviews of Swissotel The Stamford

( 13-17 of 181 )
“Ah the view from the 66th level”

Swissotel The Stamford

May 6, 2008
2/2 found this review helpful

We stayed at the Swissotel during a trade show for 4 days so the hotel was very busy and we landed ourselves an upgrade to a suite. The suite was amazing on the 66th floor - fantastic views across the harbour.
The furnishings were beautiful and looked like it had recently been renovated. Housekeeping/room service was prompt and nothing was a problem - even changing all the pillows until my husband found the right one.
Probably being in the suite helped, but every time I walked into the lobby there was staff asking if they could assist me and they always remembered by name!
Breakfast was a good selection in the private dining room. The day spa was as to be expected.
Overall a wonderful experience!

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Javanese-princess's Summary
Date of Stay: April 2008
Member since: July 18, 2006
Was this review helpful? Yes No
Management Response
KhoYC, Front Office Manager
(Management representative)
May 24, 2008
Dear Javanese-princess;

We are glad that you enjoyed your stay with us at Swissotel the Stamford and we hope to be able to receiving you again in the near future. We appreciate the compliments and rest assured that we are constantly trying to maintain and improve our service standards, as well as make guests’ experiences here a wonderful one. Our colleagues at the Stamford Crest are absolutely dedicated and it is indeed an honour for us to have brightened your stay.

We thank you for your invaluable feedback once again and would love to welcome you back to Swissotel the Stamford.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Check Rates
Average price*: $276 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Ask for a room on a renovated floor”

Swissotel The Stamford

3 of 5 stars
Seattle
May 5, 2008
2/2 found this review helpful

I've stayed at the Swissotel three times now, and it's due for some updating...which is apparently happening in stages. Rooms are fine, really spacious, but carpets are showing their age, decor needs some updating. I only know that they're renovating because they put two of my co-workers in rooms that were much newer looking than mine...you would think they'd have put me in the nicer room since I have a point of reference?

Still can't believe they charge extra to use their gym facilities. That is unheard of in my travels. I was also bummed that they downgraded their bathroom amenities from L'Occitane to some very low end/Motel 6 grade shampoo/soap. And shampoo only, mind you, no conditioner!

All in all, it's still a nice place, great location and service is good. Just be sure to ask for a room on a renovated floor when you check in, you'll be happy!

  • This TripAdvisor Member:
    • Liked — Very convenient location
    • Disliked — Rooms need some updating
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dm713's Summary
Date of Stay: April 2008
Traveled with: Business colleagues
Visit was for: Business
Age group: 35-49
Member since: February 24, 2006
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 3 of 5 stars Rooms
    • 5 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 4 of 5 stars Service
Would I recommend this hotel to my best friend?
most likely
I recommend this hotel for:
A romantic getaway, Tourists
I do not recommend this hotel for:
Great pool scene
I selected this hotel as a top choice for:
Business meeting / Event
Was this review helpful? Yes No
Management Response
KhoYC, Front Office Manager
(Management representative)
May 24, 2008
Dear dm713;

We thank you for making Swissotel the Stamford your choice of hotel during your travels in Singapore once again, and we do appreciate your insightful comments.

We apologise that the amenities and facilities failed to meet your expectations, but please be assured that we are now looking into solutions to address the aspects that you pointed out as needing improvement. Your comments will be shared with the relevant departments in charge so that we can better the hotel experience for future guests. The hotel is currently undergoing renovations in stages so that part of hotel operations can still carry on simultaneously without affecting other guests in the hotel too much.

We are pleased to inform that the hotel now offers free access to the gym and you are kindly invited to try out the new facilities which we jointly share with our sister hotel, Fairmont Singapore (formerly Raffles the Plaza).

Once again, we thank you for taking time to offer your comments and look forward to welcoming you back again soon.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Check Rates
Average price*: $276 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“A good location hotel”

Swissotel The Stamford

3 of 5 stars
Kuala Lumpur, Malaysia
May 3, 2008
1/2 found this review helpful

Stay at this hotel only for the location. It is located on top of a shopping mall, as well as the MRT station. Please do not expect nice and luxurious bedrooms. Breakfast serves are below average due to the high occupancy rates i.e. the hotel has one of the largest number of rooms in Singapore.

Again, only stay in this hotel for its location!

  • This TripAdvisor Member:
    • Liked — Location
    • Disliked — Rooms
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anee's Summary
Date of Stay: December 2005
Traveled with: Spouse / significant other
Visit was for: Personal event (wedding, ...)
Age group: 25-34
Member since: May 11, 2006
  • My ratings for this hotel are:
    • 3 of 5 stars Value
    • 2 of 5 stars Rooms
    • 2 of 5 stars Location
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Check in / front desk
    • 3 of 5 stars Service
Would I recommend this hotel to my best friend?
most likely
I recommend this hotel for:
Young singles, Girlfriend getaway, Older travelers, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
An amazing honeymoon, A romantic getaway
I selected this hotel as a top choice for:
Great food / Wine, Shopping
Was this review helpful? Yes No
Management Response
KhoYC, Front Office Manager
(Management representative)
May 24, 2008
Dear Anee:

Thank you for staying with us at Swissotel the Stamford. We are glad that you liked the hotel’s convenient location, though we regret that some aspects of your stay were not up to expectations.

We have shared your feedback with the relevant departments and are now looking into the various ways in which we can better address the issue with regards to breakfast serves during periods of high occupancy.

Once again thank you for taking the time to write in and suggest areas of improvement, and please rest assured that we have looked into your comments and seek to improve the hotel experiences of future guests. We would love to have the opportunity of having you back at Swissotel the Stamford again.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Check Rates
Average price*: $276 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Nice hotel, could be better for the price”

Swissotel The Stamford

4 of 5 stars
Kuala Lumpur
Apr 29, 2008

The halls outside the room on the 16th floor smelled funny - like someone threw up one night and they were never really able to remove the smell.

The rooms too had a funny smell - it went away after the airconditioning was on, but it wasn't pleasant.

The rooms are clean. The service is good - I think sometimes too good. They have staff at every corner almost too eager to ask you if you need help.

The food is not bad - I was here for an event, so all I had was catered from the hotel.

The bathroom shower leaked water to the floor, because the bath didn't have proper drainage. The water seemed to travel around the bath sidewalls and onto the floor, and that made the floor wet. Room service cleaned it up by the time I got back though.

The Equinox restaurant on the 67th floor has a breathtaking view of the city. Simply excellent.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jaremfan's Summary
Date of Stay: April 2008
Traveled with: Solo traveler
Visit was for: Business
Age group: 25-34
Member since: April 29, 2008
  • My ratings for this hotel are:
    • 3 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Service
    • 2 of 5 stars Business service
Would I recommend this hotel to my best friend?
most likely
I selected this hotel as a top choice for:
Business meeting / Event, Shopping
Was this review helpful? Yes No
Management Response
KhoYC, Front Office Manager
(Management representative)
May 24, 2008
Dear Jaremfan;

Thank you for staying with us at Swissotel the Stamford. We appreciate your feedback and constantly strive to review and improve our service standards. We are glad that the rooms and service rendered were up to your expectations, if not better, though we sincerely regret that your overall stay was not up to expectations. Please rest assured that your comments with regards to the carpeted halls and bathroom would be shared with the relevant departments, to allow us to make the necessary corrections, thus making sure that our facilities can continue to be one of the best around.

We are pleased to be of service to you and take pride in making every guest’s stay as pleasurable as possible. Again, we would like to thank you for your comments and hope to have the pleasure of having you back at the hotel again.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Check Rates
Average price*: $276 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Getting what you request”

Swissotel The Stamford

2 of 5 stars
Perth, Australia
Apr 19, 2008
1/1 found this review helpful

My husband and myself are frequent travellers to Singapore and most times stay at the Stamford - mostly because of its location. We have been there around 5 or 6 times so far and apart from the first time, have found every subsequent visit quite disappointing to start with.

We always request a non-smoking room with 1 king or queen bed, on a high floor and usually pay for a harbour view room. However, on almost all of our stays, we get told that either there are no non-smoking rooms left or no rooms with 1 bed. This is despite reservations being made months in advance. On a couple of occasions the rooms have been extremely 'tired' with old and stained furniture. After complaining, we usually get moved to another room - however, this is not the best way to start your holiday. When hotels take your booking and requests they should make sure they allocate you the appropriate room that you pay for when you arrive.

Having said that, we do like the large rooms of the Stamford, the location, balconies and the breakfast that is usually included! Yes we would stay there again - but we always check in with bated breath hoping that we get the proper room and amenities that we book and not have to move around from room to room.

  • This TripAdvisor Member:
    • Liked — location
    • Disliked — not getting what we booked in first instance
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
loriperth's Summary
Date of Stay: September 2004
Traveled with: Spouse / significant other
Visit was for: Quality time with family
Age group: 50-64
Member since: August 24, 2007
  • My ratings for this hotel are:
    • 2 of 5 stars Value
    • 2 of 5 stars Rooms
    • 5 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Check in / front desk
    • 3 of 5 stars Service
Would I recommend this hotel to my best friend?
most likely
I recommend this hotel for:
Young singles, A romantic getaway, Girlfriend getaway, Older travelers, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
Pet owners
I selected this hotel as a top choice for:
Shopping, Other
Was this review helpful? Yes No
Management Response
KhoYC, Front Office Manager
(Management representative)
May 24, 2008
Dear loriperth;

Thank you very much for staying with us at Swissotel the Stamford. We are happy to note that you like the spacious rooms and location, though we would sincerely like to apologise that your stays were not up to expectations. Your review would be a great help in helping us to constantly review and improve our service standards and guests’ hotel experience.

We regret that we were unable to secure you a non-smoking harbour-view room of your preference, though you can be assured that our front desk personnel would try their utmost to accommodate all requests put forth by guests. The hotel is on continuous refurbishment program to upkeep our rooms at best condition, and we sincerely hope that your next stay will be a much pleasant one.

Once again our heartfelt apologies for the inconvenience you experienced during your stays and allow us to reassure you that we will do our best to ensure that we do not allow such an incident to occur again. We genuinely hope to have you back at the hotel with us in future.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Check Rates
Average price*: $276 (year-round)
Call now to book: 1-800-454-6835 from hotels.com

Reviews of Swissotel The Stamford

( 13-17 of 181 )
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Swissotel The Stamford Address

2 Stamford Road, Singapore 178882, Singapore