Stayed for my one & only night in Singapore. The hotel is now looking dated and in need of upgrading though the rooms are very pleasant & comfortable.

However, in my opinion one of the key benefits to staying at a top class hotel is for the concierge service. However, not only could the concierge not get me into my preferred choice of restaurant he seemed unable to come up with any suggestions that he could get me into. In desperation I decided to call my chosen restaurant and managed to get a table when the concierge had failed.

This whole process wasted an hour of my time. On the upside, the restaurants & bars in the hotel are outstanding!

We stay in this hotel every time we visit Singapore and the service is why. We are always given the warmest welcome back and have just loved every room we have ever had. Now it's even better! One note of caution is that there is construction going on near the harbor side of the hotel right now so a harbor view room might be a bit noisy.
We were escorted from our car right to our room where we were checked in by a very polite hostess. Any request for any service was answered within minutes. The room service food is fantastic. The lunch and breakfast buffet at the World Cafe is also great. The concierge will make anything happen that you need. A nice addition on this visit was the availability of poolside drink and meal service
Location wise, it's a bit of a walk from Orchard road and Chinatown, but not bad and right near a number of the bigger malls. The hotel is also a short ride from the UDMC seafood center which is where we all go for our requisite Chili Crab dinner.
Finally, as far as the club rooms....go for it. The breakfast in the club is just the best as is the evening cocktails and the view from the club lounge is just super.
I can't say enough about this place. It's just the best there is!!

Using the hotel internet site I booked a four night stay in a Deluxe King Room and a round trip from the airport in a Mercedes S-Class.

A very friendly driver was waiting for us at arrivals and we had a beautiful trip to the hotel. A whole line of employees greeted us by name when we arrived. We were whisked immediately to the room where we were given jasmine tea as we checked-in.

We were on the eleventh floor and on the other side of the hotel from the harbour. I asked about an upgrade. I was told that the room we were in had recently been refurbished and that it was a lovely room (which indeed it was). We also had the advantage of having a terrace and not being on the noisy side of the hotel so we stuck with that room. I enquired about access to the Club but for the price we decided we would rather go 'a la carte'. On the first morning we got a taxi to Raffles and had lunch at the Long Bar in Raffles with a Singapore Sling and in the evening we had a beautiful meal at the restaurant at the top of the Swissôtel - what a lovely view.

We went to Mortons Steakhouse one night and had an excellent service, in fact we weren't even shown a menu to order from but rather the waiter came over with a trolley and we were shown various cuts of meat on a plate and various vegetables to choose from. I forgot to enquire about the prices (since we were shown no written menu apart from the wine menu) and when the bill came at the end it was more than the price of a night's stay in the hotel!

The last night we went to the Dolce Vita restaurant and ate at the side of the pool. What a restaurant! Amongst the best I've ever been to. I guess we liked the tranquility and the spaciousness of it besides the excellent food. It only lacked live piano music! We both miss that restaurant.

What I don't miss in this hotel though was walking along the corridor on the 11th floor to get to our room. I'm 1.94 metres tall and when I looked over the railing as I walked I found it a little disorientating - I would have felt more comfortable if the railing had been about 30 cm higher off the ground.

One night the toilet wouldn't flush. After ringing reception the maintenance man was at the door about a minute later which was impressive. He left our room and accessed the toilet from an area on the other side of the wall. It was fixed and I was told to wait at least a minute inbetween flushes. However an overflow tap next to the toilet dripped every few seconds so we had to put towels down on the bathroom floor so we wouldn't slip at night.

Check out was extended to 2pm for us.

I actually preferred this hotel to the vastly more expensive Ritz-Carlton next door, where I stayed on my last visit to Singapore. Of course, it can't match the RC for sheer sumptuousness, but it is cosier and feels as though a lot more effort went into the decoration and furnishings. Despite the Oriental's huge size, the tasteful rooms and well-equipped rooms manage to have a boutique feel that is unusual for this kind of business hotel.
The public areas of the hotel are an extraordinary mish-mash of wacky architecture and clashing styles, from trendy modern Japanese to tacky 1970s European; whether or not this is to your taste is a matter of opinion, but it certainly makes a change from the usual faceless, identikit hotels that I spend so much of my time in. Unlike most business hotels, this is one that I would also be more than happy to book for a holiday (assuming I wanted to go to Sing on holiday!).