A great alternative for a short stopover in Singapore. As the Transit Hotels were full I tried the Grand Mercure Roxy for the first time. It is a 20 minute free shuttle ride from Changi airport with pickups every 30 minutes. With a 10 hour stopover the Roxy was a good choice. A good value 4 star hotel in a very non tourist part of Singapore. The rooms had been recently remodelled and were more than comfortable. Within 100 yards of the hotel were shopping centres - great for that last minute gifts as well as an array of restaurants all heavily patronised by local Singaporeans. I have visted Singapore many times but this was the first time I had stayed away from the downtown harbour/Orchard Road strip. It was well worth it for a different perspective on this city.

Stayed at this hotel enroute to Europe for 2 nights. The Roxy has a free airport shuttle which was convenient after arriving from SYD late, with ski luggage.

We are 2 adults and 2 children so I booked adjoining rooms. My only complaint is that the rooms are VERY tired. Both our rooms had frayed carpet, holes in the bed linen and mouldy bathroom tiles - disgusting!

The breakfast buffet is just OK but nothing special, although convenient with kids. The food court over the road was amazing for choice and price - AUD$3 for a meal.

Location is a bit out of the way for 2 nights, but all would have been acceptable had the rooms been in better shape.

I wish I had take heed to the advice from other reviewers the disgusting service that I received while staying at the Roxy grand mercure hotel was appalling. What should have been a pleasant stay ended up being trouble from my arrival up until the day I left I experienced nothing but difficulty from the staff and facilities.

I would expect that from a 4 star hotel in urban city such as Singapore that hot water would not be a problem to provide but even so I could not have a shower in the morning because our shower was not functioning after making a call to reception I was left waiting hours before someone was sent to have a look.
Upon arrival our safe deposit box was not functional and only after I rang two days in a row was someone sent up to fix it.

But facilities’ not functioning was not all that was wrong with our staff I wish to make an official complaint against your concierge service which was appalling I was lied to over the phone when i rang to gain information. A concierge’s job is to provide information when I rang to ask about the weather so that I can plan the rest of my trip I was told by the concierge that they didn’t have access to internet. This was a blatant lie because later that evening when I walked past the concierge desk I saw them surfing the internet. Which they could’ve easily used to access the weather forecast for me.

Also in a different incident I asked about travel arrangements and the concierge gave me the wrong information only after I did research did I find out that I had been wasting an additional $15 and 20 minutes travelling to where I wanted because of the wrong information provided by the concierge. He did not simply say that he didn’t know if public transport was not available or that he didn’t have the answer to my information he actually gave me wrong information rather than saying that he didn’t know.

We mainly chose the Grand Mercure Roxy because of our midnight arrival into Changi Airport and this is one of the few hotels with a free airport shuttle.

I have lived in Singapore in the past and was mainly here to see relatives, so the somewhat obscure location didn't bother me. The hotel is closer to the airport than any of the downtown hotels, but not really near any MRT stations. Thus, we mainly relied on taxis, though the bus system is very good in Singapore and there was a stop nearby. It's not terribly expensive by taxi to the sights in town anyway.

The very large Parkway Parade mall is just across the street and has a large food court downstairs, supermarkets, and many other shops. It caters more towards locals than the stores on Orchard Road, so prices can be cheaper.

The hotel was larger and better than I expected, with clean, updated rooms and nice facilities. There is a swimming pool though we didn't have time to make use of it.

If you don't mind being a bit away from the action, the Grand Mercure Roxy is a good choice of hotel for you.