I've travelled widely for business, mostly staying in high-end hotels. This is my fifth visit to Singapore, each lasting a week or more. Mostly I've stayed at the Shangri La just down the street, where the experience has always been outstanding. This time I stayed at the Marriott to match the plans of co-workers; I definately will not stay there again.
The location is central, right in the heart of the Orchard Road shopping district. Enter the lobby past the black suited bouncer (as compared to the flamboyantly dressed doormen at the ShangriLa). The lobby can best be described as akin to Grand Central Station - very noisy, and full of people coming and going. Hard to hear the folks at reception.
The whole tower is serviced by four lifts, so the porter and I wait a while. We reach the room, which is L-shaped. The light in the entrance leaves half the room in darkness - yet the lights are all controlled by a bedside switch in the dark end of the room. The porter immediately switches on the TV (of which I'm not a fan); I try to turn it off with the remote but the batteries are dead.
The room, when relieved of darkness is at best mediocre. Not at all like my room at JW Marriot in Beijing the previous week, nor Sofitel in Xi'an the week before. Cheap motel-style furniture. The bed however was comfy, and the linens good and clean.
While sitting on the toilet that evening I count ten long black hairs on the bathroom floor. I don't have black hair. Most remained for the following three days, a couple made it almost a full week.
I was suprised that the room had a single small bottle of shower gel and hair shampoo - not sufficient in a country that requires three showers a day! No hair conditioner, no mouthwash, no full-length mirror,... Not at all what one expects in a high end hotel - more typical of penny pinching low-end motels.
Breakfast was expensive at $37 (sing), but about in line with top-end Asian hotels. The selection looks impressive to those who haven't travelled much in Asia (where the breakfast buffets are notoriously extravegant), but falls down in the detail: e.g. five very similar cheeses, most hot dishes are at best lukewarm... The waitress seems to think that attentive service is measured by the number of laps she makes of my table. The plate is removed before I've had chance to chew the last mouthful.
The pool area is ok, but the photos on the website are taken from a very flatterng angle. It's not at all like the tropical garden setting at the Shangri-La, much more compact, with (during my visit) a backdrop of a high-rise construction site.
Dinner at the poolside restaurant was good. Service was attentive, and the mojito was good.
Overall I'm left with the impression of a hotel that may have four stars on the wall, but has penny-pinching at its heart. To add insult to injury, after I'd added in $27/day for internet access, this hotel turned out to be just under $50/day more than the Shangri-La (based on my corporate rate). I definately won't go back, and will encourage our corporate booking service to remove this hotels "preferred" status.






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