We arrived at 5.00am for an 8 night stay to find the rooms requested (adjoining rooms) not available. Reception juggled things around to meet our request with a smile & no problem. The King size bed was a comfort and the room very clean and big enough for sleeping purposes. The tv is a little outdated but had inhouse movies & enough chanels.The bathroom was clean and I enjoyed taking a bath in peace.
The concierge was always helpful as were the front desk. We were greeted every time we returned from our journeys (and there were many), with a smile and playful banter. Our room was cleaned daily.
The location of the Rendevous is unbeatable. We could walk to most places we needed to go and Starbucks was only a few meters away. (Thank GOD!). The MRT was within walking distance as were bus stops. A taxi was always available at the front.
We used the pool facilities as often as we could and waiter staff were always available to ask if we wanted anything. Clean pool towels were plentiful and the lounges comfortable.
The full breakfast (included in our room charge) was fantastic. You could close anything from traditional singapore meals to fuit, pasties, bacon,eggs,baked beans,cereals,french toast and individually ordered omlettes. Not to forget the juices and tea & coffee.
The money changer and small shop attached offered an alternative to the seven eleven accross the road. The Kapitiam (traditional foodcourt) acroos the road was welcomed after a hard day of shopping and sightseeing.
The in room internet was useless and the hotel staff gladly refunded the charge. The lobby private room offering internet service was very expensive but charges are the same with all hotels.
We used room service daily to order milk (olny powdered with tea & coffee facilities), ice and even bathroom scales to weigh our luggage. Service was always delivered with a smile. We never tipped anyone at the Rendevous for any service and they didn't expect it or treat us any differently.
We will definately return to the Hotel Rendevous for our next stay.

This is the complaint about my stay at Hotel Rendezvous which I has sent to the Singapore Tourism Board.

Dear ladies and sirs,
this is a complaint on the 4 star Hotel Rendezvous in 9 Bras Basah Road. I am not sure who is assigning the stars in Singapore, but may be the Singepore tourism board could forward this to the correct receipient:

I have stayed several time already at this hotel and was quite pleased with the service and quality, but with my last stay the following happened:

1) When booking they told me that the deluxe and superior rooms where all booked, so I took the most expensive room category (Plaza Club) for a room rate of 300/350 S$ which is about 50 percent more as the regular rate.
The higher rate seemed ok because the have some more amenities...up to now, nothing to complain.

2) What I have received was a room that had not even one star quality. The hotel used to have a smoking floor in the 11th floor. This room has been used by smokers for several years without renovation. In January this year, they had turned the hotel in a non-smoking hotel. So, the room which I have got, was a "non-smoking room" which actually was a "smoking" room for several years - without any renovation! They had burn marks from cigarettes all over the floor and the smell of smoke and air refreshener was disgusting. When using the hair dryer, you fellt like 10 smokers blowing smoke into your face.

I also made pictures of the burn marks - in case you want to see them.

So, the bottom line is:
This was the room with the highest rate I have ever paid in my whole life for a hotel or motel but also had the poorest quality I have ever seen in my whole life (and I have seen a lot of cheap motels already which always were better than this room)

I requested to change the room and once they had availability the moved me to a different room which was really a non-smoking room. My request that they will at least charge the regular rate for that stay in this "smoking" room was rejected. I do of course not complain about the staff which was very friendly, but the STB should not allow that hotels are selling such rooms for 350 S$ as a 4* room.

The room I was staying in was 1135 and everybody should feel free to check the quality of the room there - nobody would understand why this hotel has been assigned 4 stars. They have already started renovating the 11floor last monday (which shows that there was really a need for that - but of course, this doesnt help me because I had to stay in a room without any renovation for sevaral years)

Best regards,
Markus Sehr

This hotel is overpriced for the standard of the rooms, the service is just OK but its best feature is the location.

It is very close to Dhoby Ghaut MRT station and not too far from City Hall ( a major interchange station).

Standard Rooms are small but clean and adequately equipped. Hotel has a pool and most other facilties.

I have just returned from a very pleasurable 2 night stay at the Hotel Rendezvous. All the staff very friendly and went out of their way to be helpful. The location was perfect, between Orchard Road and the Raffles / Marina area. I would have no hesitation in returning for my next visit to SIngapore.