As we were arriving into HK early in the morning we booked a room from the day before so that we could leave our cases and have a "wash & brush up" before going sightseeing. However when we arrived shortly after 7am we were told that our room wouldn't be available for an hour or so. I pointed out that we had booked from the previous day but that didn't make any difference. We decided to wait in the reception area and requested some complimentary refreshments to keep us going. That's not possible we were told as the coffee shop wasn't open, even though breakfast was being served in the restaurant.
After about 30mins. a manager appeared and apologised for the confusion and offered an "upgrade". He took us to a room on the business floors, which was very nice and well furnished. We couldn't fault the room but it was a shame that our stay got off to such a bad start.

My feeling is that as we didn't turn up on the first night even though our booking clearly stated our expected time of arrival (early on the second day) we were classed as a "no show" and the room was let to someone else.

Basically we paid for our room that wasn't available when it should have been.

Just had one night here during flight Auckland to London and much needed break. Check in fast and accommodating, Room spotless and we could pull sliding door over the glass panel to the bathroom so that wasn't an issue! Piano playing around the reception and bar area and an excalator leads to the 3 or 4 storey Citygate Outlet Centre for whiling away a few hours with Levi Outlets, Timberland and the like plus a food court. Shuttle from airport took 15 mins to collect us but was only a 10 min ride away and early the next morning the 6.15 am transfer we'd booked left on time and was at the airport in no time. Sleek, safe and easy stopover I would certainly use again.

I stayed at the Novotel on my layover back to the US from the Philippines and must say that the hotel was a wonderful end to my trip in Asia. The Olea restaurant downstairs served up nice Mediterranean food; the room itself was well equipped with amenities and modern furnishings. I would absolutely recommend this for a stay near the airport or if you are going to Hong Kong for just a night or two.

Very impressed with my stay at the Citygate Novotel. Admittedly I was fortunate to stay on the "Biz Floor" (actually this is levels 21-23) in a King suite. Rate was pretty great at AUD$322 which included late checkout at 12 noon, turn down service, afternoon tea, cocktails AND breakfast.

Room was nicely furnished and very clean. Apart from the comfy bed (with soft cotton duvet) there was a small sofa/lounge area and work area to either side. A good sized flat screen TV was directly in front of the bed. There was a Bose sound dock on a side table. The double bathroom with spa (and 2 different showerheads in the separate shower) ran the entire length of the room with toilet at one end. Robes, slippers, scales, hairdryer provided. Along with the usual soaps. gels and mouthwash etc.

The room afforded great views of the surrounding area and mountains (as well as the high rise apartments). Some overlook the airport and Ngong Ping cable car area. The hotel itself itself is part of the Citigate Outlets retail complex which might interest shoppers. A complimentary shuttle service to/from airport runs at 15 minute intervals from 5am which makes this a great place to spend your first or last night in Hong Kong.

The Biz experience was well worth the additional expense. I was travelling purely for leisure but wasn't put off by the prospect of "suits" surrounding me. Infact, the whole thing was quite casual and the afternoon tea/ cocktails on the 21st floor are self service and quite relaxed. One American gent was wearing tracksuit bottoms and a cropped fleecy gym shirt from the 80's! A good selections of nibbles and drinks were provided and replenished throughout the service. Nice to sit down in a comfy seat sipping a beverage watching planes come in to HKIA and kids play soccer on a floodlit pitch at the housing complex next door.

The buffet breakfast was probably the most extensive I have ever seen. Pastries, fruits, cereals, breads & spreads, waffles/pancakes , meats, fish, cheeses etc etc. Excellent.

You might not want to stay here to travel in to Kowloon everyday but this is an excellent place to stay to access HKIA and Ngong Ping/Big Buddha as well as Disneyland. Worth atleast 2 nights. Will be back!