In the last three years I have stayed three times at the Sheraton Hong Kong. The staff is excellent. The rooms are clean, in good condition, but small and very expensive. Good location. For the price there are better choices in HK. Good place to use Starwood points.

We recently stayed at the HK Sheraton for 2 nights May 24-26, 2008 using Starwood points and had a room on the Executive Level. Here are the pros and cons:

PROS
1. The location is great if you want to be on the Kowloon side. The TST subway stop is right there, the Star Ferry is about a 10 minute walk away and the Sheraton is on Nathan Rd.
2. The workout facility is on one of the top floors and has the most amazing views of the HK Harbor. The gym equipment is new and kept very clean.
3. The toiletries in the room were by Etro (upscale Italian line) and were plentiful.
4. The room was small but well appointed with good reading lights, TV, fax machine, etc..

CONS
1. The hotel's decor is an 80's style and seems dated and vaguely depressing. There is lots of shiny brass, dark blue carpeting, low ceilings, etc... If you see their dining room on the top floor, you will know what I mean.
2. I specifically requested a non-smoking room and somehow got put on a smoking floor. (You can see in the elevator which floors are designated as non-smoking.) Our hallway noticeably smelled like stale cigarette smoke although our room smelled ok.
3. The concierge lady in the Exec. Level lounge was rude and unhelpful. I logged onto the free terminal to check in for my flight and then noticed that there was no printer on which to print my boarding pass. I asked if I could print the pass to her printer sitting on her desk. She curtly told me no and to go to the Business Center (18 floors away) if I needed to do that. In addition to not being happy about her attitude, I think that it is pretty common nowadays for travelers to want to print out their Boarding Pass and the Sheraton's Executive Level lounge should be equipped to handle this.
4. The Bell Captain Desk pretended not to know the times for the Airport Shuttle Bus, I guess so we'd have to take a taxi to the Kowloon Airport Shuttle Rail Station (and therefore grease the wheels of the Sheraton bellmen/taxi guys relationship). I am pretty sure that there is a schedule for the Airport Shuttle Bus Stop next to the Sheraton. We stayed at the JW Marriott in HK a week before in our trip and they knew the times of their bus stop schedule. Just sayin'.
5. This is not the hotel's fault but directly outside the doors on Nathan Rd. are a multitude of Indian men aggressively hawking you to come with them to see "copy watches", purses, DVD's etc... Some men even tugged on our shirtsleeves and followed us down the street. It was irritating and made the general area near the Sheraton seem downmarket, cheap and tacky. We did not experience this kind of behavior over in Central (other side of Harbor).

All in all, it was a "free stay" so I really should not complain but if I had paid to stay at the HK Sheraton, I would be a little annoyed. It would not have been good value for money. Also, I much prefer the HK side to the Kowloon side.

We checked in to our premier deluxe harbour view tower room on Sunday night and checked out on Tuesday morning. The staff were very nice and the club floor dining room was also very nice, but the smell of stale cigarettes on our pillow and the rock hard bed drove us out.

We stayed at the Sheraton Hong Kong for business. It's a decent enough place (not great - not terrible) on the whole, but how a contemporary hotel can exist without wireless Internet access is beyond me. They do provide a wired ethernet service -- but be aware you will need to pay extra for it (at a premium hotel)! The lack of Wi Fi is especially troubling since both their website and the person checking us in indicated it was available. We will not be staying at the Sheraton again and I hope that any visitors requiring wireless will reconsider.

Again, overall the place is clean with smallish rooms with a contemporary feel. But the lack of wireless makes this a non-starter for me (and I suspect it will be the same for many of you). Making the whole thing even more frustrated is that you will be able to pick up the network of the neighboring hotels. However, without the proper password you are SOL.