We stayed at the Royal Plaza for 4 nights at the end of our honeymoon. From start to finish it was a complete disaster.
My husbands grandfather had died just the week before and we arrived in Hong Kong to find our luggage lost, neither of which were anyone's fault.
But on the morning of the funeral my husband slipped and fell in the hotel bathroom cutting his nose open. He had to go to hospital having 5 stitches and because of this missed his grandfathers funeral.
The hotel staff were totally unhelpful and didn't even seem to care that a guest had such a serious accident on their premises.
Nobody came up to the room to see where he had fallen or to take details of the accident.
I spoke to the manager asking for a letter from the hotel stating how he had obtained the injury which would make my travel insurance claim easier. They were not prepared to do this and they basically wanted to wash their hands of us.
I could have understood this reaction if we had been claiming liability from them, but all we cared about by this point was getting home.
We took advantage of the spa facilities and both booked a swedish relaxation massage with reflexology. This is serious misadvertisement! The ladies were definitely not trained in reflexology and the massage was the least relaxing hour of my life. if I wanted a painful Thai massage I would have asked for one.
We then paid for a shuttle bus connection from the hotel on the morning of our departure, informing them we needed to be at the airport for 6am. Whilst on the bus the driver told us he was picking up from another hotel at 6am so we would not get there by the time we had requested.
My husband called the hotel asking them why they had booked us onto a bus which would not get us to the airport at the time we had requested. The reply was that if we did not think we would make our flight we should get off the bus and make our own way to the airport.
I am making a full complaint to the hotel now that we are back home, but I would not advise anyone to stay there if they expect friendly and caring staff, and a safe envioronment for their holiday.







Value
Cleanliness
Check in / front desk
Value
Check in / front desk



