We have just returned home from a five day trip for the Chinese New Year. We booked our trip with Virgin holidays and from start to finish there was nothing to complain about.

Arrival at the hotel and check in was very smooth. We were upgraded to a harbour view room which, although small as said by previous reviewers, it suited our needs perfectly because when you are in such a vibrant city you do not want to spend time in your hotel room.

We had complimentary breakfast each day, this was through our booking, in the harbour lounge. Service was excellent as was the choice and variety of food.

We did not eat in the hotel other than breakfast as there was many nice places to eat in Kowloon itself. Hong Kong itself is a fab place to be but be warned it is not cheap. For souvenirs there is a lot of 'tat' and then the very very expensive but not much in between. In Nathan road be prepared to be hassled to buy but a polite no and walk away does the trick. Do not accept cards or leaflets from these people unless you really want to buy from them. They take this as you do and will then not leave you alone.

What is cheap is the travel. Try the star ferry over to Hong Kong island. Less than 15p each way. The trains are also very cheap and very efficient and safe. Puts Englands transport to shame.

The hotel is within walking distance to the harbour but we found the hotel courtesy bus very reliable and efficient.

Overall an unforgettable experience.

My husband and I stayed in this hotel every year when we visited HK in the past 4 years. We chose this hotel because it was new (opened 4 years) and it is easy access to MTR with hotel shuttle bus and KCR rail. We booked the hotel through Qantas Holidays, with bonus offered to upgrade side-harbour view room and free breakfast at the Club Lounge on the top floor.
In this stay, we started to find it is not a very good value, the furniture and fitting became old and the carpet is soil and dirty. The guest room is not in good size. The breakfast in the Club Lounge is terrible, fruits are warm (as the room temperature in the Lounge is too high) but the croissants are cold and chewy (only on the last day of my stay, I found they put a heat-light there to keep the pastries warm). Extra charges is now required for the use of the computers in their business centre, but there was no charges for this last year. Because all of these, I may not consider this hotel again in our next visit to HK, instead, we will try some other new hotel.

Cons: tiny room. We were ok since we spent little time in the room. We booked business package which came with breakfast. At check-in, we were informed that only one breakfast was included. This seemed odd given it was a double occupancy room with two beds.

Pros: location away from noise and stress of Tsim Sha Tsui, yet a pleasant 20 minute walk to TST via the Harbour Walkway. Also very convenient shuttle service to/from Kowloon Hotel in TST. Buffet breakfast was great- wonderful assortment. Nice fitness facility with good selection of cardio and strength equipment. Staff was helpful and friendly. Nice pool. Clean modern bathrooms. Adjoining mall had great restaurants- we found a wonderful family style Chinese restaurant that we loved.

Just returned from 6 nights at the Harbour Plaza Metropolis Hotel in Hung Hom, Hong Kong. Not to be mistaken for the Harbour Plaza Hotel in Hung Hom.The hotel is great. Large reception area with plenty of staff.

BEWARE: if you get a taxi ensure you tell them that the hotel is the METROPOLIS as there is a Harbour Plaza Hotel in Hung Hom centre (near the Harbour) and our taxi driver took us there one night by mistake even though I told him 3 times during the journey that he was going past our hotel, and then he tried to charge us the full fare ( we didn't pay it we just gave him the fare it should have been if he had taken us directly to the Metropolis as we asked him to)

We arrived at 10:30am but our room was not ready until 2pm. So we checked in and had a shower in the Gym changing rooms (very nice and clean) and got changed. Left our luggage and then went into Tsim tsa shui for a walk about.

Returned at about 5pm. Our room was ready and our luggage was brought up immediately. Admittedly the room was a little on the small side (compared to the Sherritan Hotel and Miramar which we had previously stayed in) but we didn't intend to stay in the room for long as we had lots of shopping and sightseeing to do.

Hung Hom KCR station is directly outside the hotel (accessible via the Metropolis Mall (a nice shopping centre). If you buy an Octopus card you can travel the KCR, MTR, Buses freely and it can also be used in 7-11 shops etc. This can be purchased at the station. Travel very cheap. Even taxis outside the hotel 24 hrs a day and they are extremely cheap.

We used the Spa which was fantastic. We had a Jet Lag Eliminator Body Massage (1 hr) and foot massage (½ hour) cost HK$ 780 (about £48) but so worth it. I travelled with my firend for Christmas Shopping Trip and we had a double treatment room so we were together. Massage was superb and the whole Spa was so beautiful and professionally run, and most of all relaxing.

This hotel is a little bit out from Nathan Road. It can be walked via the Avenue of Stars (approx 15-20 mins), but only 1 stop on the KCR to the Harbour end of Nathan Road. Also the Hotel Courtesy Bus runs over 20 mins to Kowloon Hotel. A Taxi to Nathan Road costs between HK$ 15-20 depending on traffic (95p to £1.25). The cost on the meter is HK$15 when you get in and it doesn't click over for quite some time.

The Taxi from/to the airport should cost you approx HK$300 (£18-20) plus HK$30 for the road toll and HK$ 5 for each suitacase. BEWARE! they will try to charge you an additional HK$ 30 for their road toll on their return journey which you don't have to pay, so always check the metre and know how much you need to add on. Our driver tried to add the return toll fee and HK$ 10 per bag. Its best to have enough HK$ in change so that you can just give them to correct fare.

I would recommend this hotel to everyone.