We stayed in the hotel as a stop over before coming back to the UK. We booked a park view which was fantastic. Overall we were impressed when we first arrived. The porters took care of our bags and the service was very good. The room was spotless and luxurious too.
We had one niggle though.. when ordering room service the food arrived nearly cold and the cost compared to what we received wasnt that great. I made a complaint and I received a very sincere apology from the head of catering along with a gift for my wife.
Customer service is very good in this hotel.
The breakfast was excellent.. huge array of pastries, american breakfast, fruits, dim sum and juices. I was very impressed with the selection.
I would recommend this hotel... but park view is a must.







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