I stayed here for 3 nights for work.
Room- compared to other hotels in the area this one would just be average. The tv is old and there are no channels. There is an old musty smell in the hallways, the bathroom is very small, internet access is too slow and too expensive!.
The check in process was less than impressive. We arrived to the hotel at noon and our rooms were not ready yet. We asked for a room to at least shower and get ready for our meeting but the only accommodation that they suggested was to shower in the club gym! After a 15 hour flight the last thing I want to do is lug my suitcase up a staircase (elevator does not go directly to the fitness floor) and get ready in a community bathroom.
Location was too far away from the markets and night life. Not much to do there.
The only thing I liked was the pool. It's on the rooftop and has a great view of the harbor.

Although not right in the heart of Kowloon this Hotel allows you to step back away from all the hustle and bustle of the TST and Mon Kok areas.

The free shuttle into TST was absolutely great and saved on Taxi fares also with the Hung Hom ferry only 2 minutes walk away getting to HK Island was quick and simple.

Shopping with the locals at Whampoa Gardens we felt was much better that in TST or Mon Kok market areas. You were not being approached all the time to buy goods and if you just wanted to look that was fine. Prices were even comparable with those at the ladies market and Fa Yuen Street.

We booked a Harbour Club Harbour View room and we were not disappointed with the standard of the room which was quite spacious, also with the use of our own club lounge area for breakfast as well as afternoon tea and then drinks and finger food from 6pm all included in the price of the Harbour Club package.

Our room was cleaned at least twice a day that we knew of and all the staff were absolutely fantastic and a special mention to Kenny who looked after our room for us and CJ Singh on the front door who always made you feel welcome upon your return.

This is a hotel that we will stay at again when we return to Hong Kong with our teenage children. i would recommend this hotel to anyone who is visiting Hong Kong for business or pleaseure as it was an absolute delight.

We were looking for a base to explore Hong Kong with our 2 young children and booked the HP after reading earlier reviewers comments which by and large were pretty close to the mark in terms of our experience.
We booked an Ocean Suite for the four of us and the Hotel had no problem putting in two additional roll away beds (HK400++ ea) for the children in the lounge/kitchenette room. The view of Victoria Harbour provided a spectacular backdrop with everything from ocean liners to Chinese junks literally sailing past the windows but it is worth noting that the hotel's location means that you will only get a glimpse of the 8pm light show from the hotel. However as mentioned in earlier reviews the location, whilst not right in the middle of "downtown", is still really quite good as the cross harbour ferry to Central is virtually at the doorstep, taxis are always at the door and are extremely cheap (our most expensive trip was from the base of the peak tram on HK island back to the hotel - HK90.00 including tolls, most other trips were HK30-50) and the hotels shuttle bus provides a terrific half hourly service to TST which will drop you off in the best possible spot to see the show.
The accommodation and service was of the standard you would expect for this level of hotel and the staff were professional and courteous.
The roof top pool has an amazing view of the HK skyline.
There are plenty of shops, restaurants etc just a short stroll from the hotel including banks and supermarkets etc.
The only slight criticism we could make is that the breakfast buffet, whilst adequate, is probably not quite up to the mark when compared against similar standard hotels we have stayed in, in other parts of Asia. We ended up going to local coffee shops/cafes instead - offering an easy breakfast alternative.
In summary, were we satisfied -yes, and we would probably happily consider staying there again next time.

We booked this hotel while we were staying here on vacation for 10 days and found the following problems

-overly expensive decent at best 25 US dollar breakfast buffet, also it closes at 11 and they will let you in at 10:55 and pack up the food 5 minutes later which happened to us

-20 US dollars per day for internet access that is terribly slow, whereas roughly 80% of hotels in hong kong (many of them with much cheaper rates) offer free high speed access

-10 US dollar food-reheating charge, gave them my Morton's prime rib that was medium rare and they brought it back well done, though this may seem terribly picky they asked me twice how they should do it and i said i just want it warmed, not re-cooked

-Terrible room cleaning, they leave empty bottles all over the place, forgot to leave towels twice, stains on bed and sheets, what looks to be a nice blood stain on the marble bathroom floor and the toilet doesnt flush properly

-TV is older than i am, doesnt work, no channel selection, tough to turn on, cannot change volume etc...

-Location is not as central as they make it seem, though in a harbour, it is not even close to being the main harbour with the famous star ferry and beautiful shopping centers. Not a shopping center, MTR, Ferry, Nightlife, good restaurants or anything else within a 30 minute walk, or ten minute taxi.

Overall the room and Hotel was OK, the lobby is beautiful, room size (for hong kong) is great and staff are fairly pleasant. For all the hype definately not worth it. Next time i come I would spend an extra 50 dollars a night to stay in a more elite hotel, that this one tries to be like.