5night stay 25DEC-31DEC. Our 2nd visit and it didnot
disappoint. Peak view room, not harbour view, but still
pretty spectacular to wake up to the view of the Peak
and the skyscrapers that climb up the mountainside.

Check in was swift . Tea service in room and bowl of
fresh fruits.. Immaculate room. Very comfortable King Bed. Requested rollaway set up immediately. Bathroom well lit with bidet and a tub/shower combination and a flat screen TV, a nice touch, makeup mirror and bathroom scale as all Shangri-la's have. Aigner toiletries. Large work desk with various configurations of power plugs and RJ45 connection. 2 chairs plus 1 desk chair and a small round table for the tea
and fruits.

Check the hotel directory and see the items that can be
requested...from baby needs to ipod speakers..a nice touch indeed. We requested firm pillows and when we
returned to our room there was a mountain of different
pillows on the bed to choose from.

Atrium with a huge mural that is in the centre of the hotel and stretches its full interior length is a pleasant feature. Adds to the
feeling of serenity when stepping out of the elevators.

Staff at all levels were polite, efficient and prompt. The system
always displays guest names when one interfaces with
staff at the front or on the phone so you are recognized
by your name. Nice. Sadly missing is a certain charm
that one finds in similar 5 star properties for eg in
Thailand or Bali. This is no fault of the Shangri-La
but endemic of any big city.

Location is quite good and central. Attached to Pacific Place
and the MTR. For those wishing an escape from formal
F&B(which are excellent) unfortunately the food fair is
no longer there. From the hotel one can walk up to
the Peak Tram station as well as Hong Kong park.
The bright lights of Kowllon side and particularly Tsim Sha Tsui
is a 10minute MTR ride away.

My wife's birthday happened during our stay. And the hotel
presented a beautiful and tasty birthday cake! That was
indeed a suprise and added to our full enjoyment of
our stay.

In the current evolving 5 star category, ensuites
must have a separate shower and sufficient size
to accommodate such a configuration. The Island Shang
lacks this but still qualifies to be in this elevated catagory.
Room size in Hong Kong island is limited by availabillity
of land and the one of the highest per sq meter costs in
the world.

At check out we encountered a problem that the front desk was not able to resolve. One of our party had made serveral attempts
to place a long distance call without connecting. The hotel charges a 71HKD(approx CAD10) for each dialled attempt
even if the call doesnot go through. There were 23 attempts.. no small number or amount. We felt that this was below the standard and policies of a hotel of this caliber

Upon our return home, we received an email from Guest Service
thanking for our visit. I replied outlining our disatisfaction with
the long distance charges and the policy. Within 24hours
we received a call from the Island Shangri-la and were told
that we would be credited for all the failed calls.

A measure of the quality and standards of any business is
how issues are resolved . It is quite fine when systems and
processes run as planned and smoothly. The mark
of the good and the best is how quickly problems are addressed and resolved. The Island Shang proves that they are worthy
of their 5star status.

Yes we will return

Really great location next to luxury shopping mall and park. We stayed in the lowest category room (deluxe peakview) and had no complaints. Service was excellent, staff couldn't do enough for us and our 2 kids, great welcome. Breakfast amazing, loved the outdoor pool - a great stay.

once again, a great stay, upgraded to a harbour view as it was our silver wedding aniversary, flowers, fruit etc as well, i love this hotel so much, such humble and smilley staff considering it is regullaly voted one of the best hotels in the world for everything, fab possition, great rooms, wonderfull staff, do i own it or work for them? no,we just love staying here, well done, shangri- la once again!!

WE stayed here for 3 nights. WE had an HARBOUR VIEW ROOM and the view is AMAZING! THE bathroom has a TV for your VIEWING PLEASURE while you are soaking in the Bath TUB. THE bed is comfortable and the room is spacious. You can borrow items like baby food warmer or steam sterilizer, iPod speakers, humidifier etc free of charge. THE staff is FRIENDLY AND EFFICIENT BUT the bell boys are a LITTLE RUDE. THEY talked on handphones while on duty and we were completely invisible to them. (WE caught 3 of them doing that)
THE hotel is linked to PACIFIC PLACE AND QUEENSWAY PLAZA and it leads to the ADMIRALTY MTR STATION. THERE is also a bus terminal nearby. I would choose to stay here again.