I guess I can't add much to what others have written, here is what stood out for me:

I had no choice but to stay here, my work uses this hotel. I was here for two weeks and will return several times this year so it's just as well it's an OK hotel.

Lobby; as someone else said, it's like a bus station, with airline crew check in desk - not really a good look. Fortunately i was upgraded to the Executive floor so I didn't have to put up with that.

Rooms: Decor reminds me of a 1970's Australian country hotel. But the beds are beyond superb, very very comfortable. Bathroom and all in-room amenities were very good standard. Rooms service (e.g. housekeeping) were efficient and faultless. They sent around a form asking for your preferences (e.g., pillows, ice in room, newspaper) and my every need was met.

Exec Club Lounge: very nice, excellent service although limited food variety. Staff here make all the difference; they remember your name and preferences like they have vaults for brains but at the same time are very friendly and pleasant girls. On an exec floor I would have expected free internet access, but that was not to be (see below).

Location: actually I don't like the location much, it's so busy in downtown Causeway bay but if you are there for the shopping it's certainly convenient. There is, as someone else said, a Starbucks about two steps from the side entrance which is the place to go for anything you need, including internet access for $2.50 (AUD) a day versus about $30 a day (AUD) for the hotel rates. Why hotels have not worked out that anyone with half a brain won't pay that for in-house internet is beyond me.

Main gripes: internet access charges are insulting and there is NO POOL. In crowded causeway bay after two weeks I desperately needed somewhere outside to go and sit; I ended up paying to use the pool at other hotels on my days off.

My review is based on having stayed here over 12 times.

Excellent location in Causeway Bay near shopping and subway.

The unpleasant, noisy, always crowded lobby is frequented by flight crews who have their own check-in desk. Once you get through the lobby, however, the upstairs hallways are quiet and rooms are fairly well soundproofed. Rooms are small but very functional and comfortable, and have all essential amenities. Some have harbor views but that costs extra.

Satellite TV includes CNBC and USA Fox News, but not HBO. Internet, which should be free, is HK$ 130 per day.

The hotel will provide a free Herald Tribune newspaper daily on request.

For meals, avoid the noisy coffee shop which lacks its own room and is crowded into hallways and aisles on the second floor. For breakfast I usually bring in much better coffee and fresh juice at less than half the price from the Starbuck’s immediately next door. An even better Pacific Coffee Company is located 8 mins walk away in Windsor House shopping center. For other meals, the hotel’s room service selection and quality are very good.

Service is efficient but mechanical, as is usual in Hong Kong.

Comparing Excelsior to the other standard business hotel neaby, Park Lane: Park Lane has larger rooms and a much quieter lobby, but Excelsior has much better room service selection and quality. Therefore if given a choice, I’d still prefer Excelsior.

I booked this hotel from CXHolidays and was kind of a last minute trip.

Hotel is in a great location and I received an upgrade to Deluxe Horbour View Room on the 12th floor. The room is clean, decor is a bit old style. But I am impressed how clean this old hotel is, the bathroom, the carpet and everything. Bedding is not as great as other Mandarin Oriental for sure, but still a great 4-star hotel quality. The EXpress on the lobby floor has the best egg tart in HK!!

Will stay there again!!

Hotel is located next to the World Trade Center in a very vibrant neighborhood of restaurants and shopping malls, frequented by locals and travelers. Underground access to the Noon Day Gun, and near Victoria Park. Close to metros and trams.

Staff is friendly and helpful. Good variety of dining options in hotel. The Chinese restaurant was excellent, but expensive. There is a British pub on lower level. Very enjoyable stay.