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JW Marriott Hotel Hong Kong: Traveler Reviews

Call now to book: 1-800-454-6835 from hotels.com
TripAdvisor Traveler Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
4.5 of 5 stars 108 Reviews
5.0 of 5 stars
58
4.0 of 5 stars
29
3.0 of 5 stars
6
2.0 of 5 stars
2
1.0 of 5 stars
1
TripAdvisor Popularity Index:
  • Measures overall traveler satisfaction based on ratings, reviews and other sources.
#16 of 159 hotels in Hong Kong
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  • Hotel class: 5 of 5
  • Rooms: 602
  • Address: 88 Queensway, Pacific Place Hong Kong China
Property Type: Hotel
  • Lodging offering guest rooms, a 24-hour front desk and a variety of services and amenities.
Description: Sleek 35-story Hotel situated near harbor in Central Business District, a short walk from Convention & Exhibition Center. This description is based on information provided by the hotel.
Business Center Fitness Center Free High-Speed Internet No Free Parking Pets Not Allowed Restaurant Room Service Swimming Pool
Check Rates: $437 Avg. Price
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TripAdvisor Traveler Reviews

Reviews of JW Marriott Hotel Hong Kong

( 37-41 of 108 )
“An enjoyable stay in a great location”

JW Marriott Hotel Hong Kong

Oct 21, 2007
5/5 found this review helpful

Marriott Hotel, along with Conrad Hotel and the Shangri La, are located in the heart of Hong Kong Island and linked to the Pacific Place Shopping Mall at the basement level in Admiralty district. I could not have picked a better location. The Airport Express shuttle dropped me right at Marriott's doorsteps and I had the choice of all public transport options - taxis readily available at the driveway of the hotel, the tram and the public bus stop at the doorstep of Pacific Mall and less than 10 minutes' walk via an underpass to the Admiralty MTR Station. The financial district is only one station away on the west bound train while the Causeway Bay shopping district is only two stations away on the east bound train. Had the weather been cooler, I would even stroll to the Peak Tram Station on Garden Road. Also within walking distrance is Wanchai, with its budget eateries, street markets and bars.

Checking in was a breeze and the Filipino staff at the front desk spoke fluent English. The bellhop escorted me to my room along with my lugguage. The bed was firm and comfortable. However, it was less than three feet from the foot of my bed to the glass windows, from which I had could see the neighbouring high rise buildings and a partial view of the harbour. I had to keep the curtains drawn back whenever I was in the room to avoid a feeling of claustrophobia but then I guess this is Hong Kong.

The room attendant was meticulous at his job. The room was free of dust and the sheets were always smooth. A nice touch was the fruit platter comprising an apple, an orange, a yellow pear and a Del Monte banana. Fruits and toiletries were replenished daily. That is the Marriott standard for you.

Breakfast was not included but I thought that the hotel could at least throw in a welcome drink. There is a decent Cantonese restaurant in the hotel but a better option would be the Chinese restaurant next to the hotel's basement exit to the Pacific Mall. Here, a dim sum lunch for two with dessert and free flow of Chinese Tea costs less than HKD300. In Pacific Mall, you will find Pacific Coffee (Hong Kong's homegrown answer to Starbucks), and a large Marks & Spencer store for you to stock up on snacks and toiletries.

Overall, it was an enjoyable stay. I would definitely pick the Marriott again, primarily for the accessible location. Its neighbour, Conrad Hotel, also in the same price point, should be worth checking out too.

  • This TripAdvisor Member:
    • Liked — The lcoation
    • Disliked — The price
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
frappeo's Summary
Date of Stay: October 2007
Traveled with: Solo traveler
Member since: August 14, 2007
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Service
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Average price*: $437 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“luxury in the orient”

JW Marriott Hotel Hong Kong

5 of 5 stars
Brisbane, Australia
Oct 17, 2007
1/2 found this review helpful

Although the rooms are a little tired the overall quality of this place is outstanding, and when you look at prices in hong kong reasonably good value. The breakfast quality is the only possible thing to maybe not be satisfied but overall a great hotel with an oppulant ambiance

  • This TripAdvisor Member:
    • Liked — grand oppulant feel of property
    • Disliked — breakfast was poor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
glenroben's Summary
Date of Stay: October 2007
Traveled with: Business colleagues
Visit was for: Business
Age group: 50-64
Member since: July 30, 2007
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
Young singles, Pet owners
I selected this hotel as a top choice for:
Shopping, Other
Was this review helpful? Yes No
Check Rates
Average price*: $437 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Nice Hotel, good service but Ouch- Hard Beds!”

JW Marriott Hotel Hong Kong

4 of 5 stars
Gosford NSW Australia
Oct 3, 2007
2/2 found this review helpful

Stayed at the JW Marriott in Sept 07 for 4 nights as part of a conference. It was a lovely hotel and I suppose what you would expect given the price. The service was good particularly from the bellboys who could not do enough to help you.
The rooms where nicely decorated but a touch on the small side. We had a corner room with a harbour view which was pleasant despite the hazy outlook for most of our stay.
The breakfeasts which where the only meal we had in house where well done with a vast selection suiting many tastes and cultures.
My only complaint is the bed. It was rock hard, I mean like worse than a board. Now I would have thought to satisfy a wide range of tastes a hotel would have taken the middle gound, not too hard or soft but not the JW. It was probably the hardest bed I have ever slept on and in the morning it felt like you had been kicked in the ribs. Not sure if all the rooms are the same but ours certainly was which overall is ironic given I commented previously that the beds in the Marriott New York where divine.
This wasn't enough to spoil our stay and overall I was quite happy with the JW although (read seperate review) for the second part of our stay after the confererence we moved to the Sheraton and I must say overall including value for money it probably would be my preference.

  • This TripAdvisor Member:
    • Liked — Service
    • Disliked — Bed
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tricolours's Summary
Date of Stay: September 2007
Traveled with: Large group or tour
Visit was for: Business
Age group: 35-49
Member since: March 07, 2005
  • My ratings for this hotel are:
    • 3 of 5 stars Value
    • 3 of 5 stars Rooms
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 4 of 5 stars Business service
Would I recommend this hotel to my best friend?
most likely
I recommend this hotel for:
An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Tourists
I do not recommend this hotel for:
Young singles, Pet owners
I selected this hotel as a top choice for:
Business meeting / Event
Was this review helpful? Yes No
Check Rates
Average price*: $437 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Location and Luxury”

JW Marriott Hotel Hong Kong

4 of 5 stars
Brisbane, Australia
Sep 18, 2007
12/12 found this review helpful

We stayed at the Marriot for 5 nights in two adjoining rooms. There are many positives with only a few small 'niggles'. We would recommend this hotel and will stay there again when next we visit Hong Kong. Positives:
The location: as other reviewers have said, directly above the Admiralty MTR (go in the lift to LG, walk two escalators and you're there). Easy nearby bus access to Stanley Markets (outside Pacific Place Mall, next to Marriot) and Ocean Park (outside MTR, follow the signs). One train stop to Nathan Rd; one train stop the other way and a short walk to the Peak etc etc. Tip: The MTR has it's own shops - a bakery, very small 7-11, a Starbucks at the end, good for snacks, even a light breakfast. You can buy an Octopus card from the Customer Service desk. Caught a cab to the Harbour (Star Ferry) - this only cost $6AUS one way.
The area: Quiet, we had mountain views and overlooked the pool, with a very quiet street in front, wouldn't of seen much of the harbour even if we had been on the other side due to the pollution. Our room was an oasis of cool and peace in the bustling heat of Hong Kong in Sept. Very good nights sleeps.
The room: typical five star, electric drapes and lights, excellent housekeeping, the lady cleaning our rooms was a hit with our kids leaving extra fruit and mints.
Great customer service everyhwhere.
The restaurants: Excellent breakfast buffet including customised smoothies; lovely Fish Restaurant looking out over the pool. Also great restaurants on LG level in Pacific Place shopping centre. We loved Thai Basil (ate their 3 times), not cheap but not ultra expensive.
The Pool: very clean, kids loved it. Nice cocktails.
Niggles:
The hardest mattress I've ever slept on (and I like a firm mattress) but this was ridiculous.
Massages were average. A proper spa or a referral to one would be a nice addition.
Charge for internet
Made us pay for a late checkout, felt that 5 nights in two rooms might have meant that we could get one room until 6 gratis or be able to use Marriot points.
You can't really step out your door and have access to heaps of local 'cheaper' restaurants, it's in the business, upmarket district but access to the MTR, the trolley tram and buses means that those options are only minutes away.

  • This TripAdvisor Member:
    • Liked — Location, quiet and pool
    • Disliked — Hard mattress
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JodieTravel01's Summary
Date of Stay: September 2007
Traveled with: Family with young children
Visit was for: Quality time with family
Age group: 35-49
Member since: July 02, 2006
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 3 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
Young singles, Pet owners
I selected this hotel as a top choice for:
Theme / Amusement park, Great food / Wine, Shopping
Was this review helpful? Yes No
Check Rates
Average price*: $437 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Good central place to base yourself in Hong Kong”

JW Marriott Hotel Hong Kong

4 of 5 stars
Singapore
Aug 27, 2007
14/14 found this review helpful

I went to Hong Kong last weekend and stayed for 2 nights at the JW Marriott Hotel on Hong Kong Island. The hotel is centrally located in Pacific Place in Admiralty and a mere 5 minute taxi ride from the Airport Express station. The hotel occupies one of the 3 towers at the Pacific Place, the other 2 being Shangrila Hotel and Conrad.

I like the lobby of the hotel which spills into a lounge area which has huge floor to ceiling windows that offer you a good view of the traffic below and the waterfront. As the celing is very high, it looks as if you are in a giant fish tank looking out. You have a view because the whole complex is set on an elevation. The hotel lobby is connected by elevator to the upmarket shopping mall below so this would be a good place to stay during the winter or summer sale period so you can conveniently dump your shopping bags in your room or have them sent to concierge.

We were given a harbour view room on the topmost floor (room 3504). I used my Marriott Rewards points for free accommodation but paid extra for an upgrade to the harbour view room. I should not have bothered because with the smog enveloping Hong Kong these days, you hardly get a view. You can just see the lights of Kowloon across the harbour but the smog rendered the mountains behind Kowloon invisible even during the day. The glass panes of the window are set at an angle and protrude like a bay window for you to enjoy the harbour view. However, from the window you can look directly into the rooms of your neighbours to the left and to the right. So if privacy is what you seek, you have to draw the curtains.

As you enter the room, you go through a narrow passageway which leads to the suite itself. On the left of the passageway is the built in closet and the mini bar and on the right, the opening to a standard sized (ie. small) bathroom. The suite itself is also small and I would not say that the décor is anything to shout about. There is a comfortable king sized bed with a mirror behind the headboard (I suppose an attempt to give the illusion that the room is bigger). There is no plasma TV but a conventional set in a TV cabinet which comes with a set of drawers. This is placed opposite the bed. Next to it is a desk with electrical outlets for both 240 and 110 V, as well as internet connection. There is a single seater sofa with an ottoman and a coffee table next to the desk. All these furniture add to the cramped feel of the room. Perhaps I am used to bigger hotel rooms and am therefore am a bit spoilt. I think that the rooms are also probably beginning to show its age.

There are a number of restaurants/bars in the hotels but I did not have time to patronise them. I did use the pool located on the 5th floor which closes at 11 pm everyday. The pool is supposed to be heated but it was definitely not warm enough the evening I tried it. There is however a hot jacuzzi next to the pool where you can submerge and treat yourself to a hydro massage and admire the tall towers all around you.

Despite my comments above, my experience staying here was good. Service here is very efficient and invariably accompanied by a warm smile. Upon check in, they promptly sent a pot of Chinese tea to the room. On both nights whilst I was there, they gave me a generous serving of fruit platter (2 crisp Washington apples, 2 oranges and a banana). In my view this is definitely an above average establishment but having stayed at the Conrad Hong Kong, I cannot help but compare and conclude that the Conrad is the best kid on the block. Nevertheless, if I have to choose between the Shangri la and JW Marriott, I would definitely prefer the latter (based on décor alone).

  • This TripAdvisor Member:
    • Liked — location
    • Disliked — Cramped bathroom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lieblingsg's Summary
Date of Stay: August 2007
Traveled with: Friends
Visit was for: Quality time with friends
Age group: 35-49
Member since: July 12, 2006
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 5 of 5 stars Service
Would I recommend this hotel to my best friend?
most likely
I recommend this hotel for:
A romantic getaway, Girlfriend getaway, Tourists
I do not recommend this hotel for:
Young singles, Pet owners
I selected this hotel as a top choice for:
Shopping
Was this review helpful? Yes No
Check Rates
Average price*: $437 (year-round)
Call now to book: 1-800-454-6835 from hotels.com

Reviews of JW Marriott Hotel Hong Kong

( 37-41 of 108 )
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JW Marriott Hotel Hong Kong Also Known As

Address: 88 Queensway, Pacific Place, Hong Kong, China