I was on a business trip to Beijing in July and my client picked this hotel. It's in a great location, being connected to the mall with all the amenities you would want. The hotel itself is grand and upscale. Its staff are courteous and speak very good English. I was there for 4 nights in a very well appointed room. Room service was prompt too.
My stay was almost perfect, honestly. The only thing was that on the day of my departure, I had to leave the hotel at 6:15 a.m. for a really early flight in the morning. Given my Gold Hyatt Passport, the front desk suggested that breakfast could be delivered to the room at 6:00 a.m. without additional charge (buffet breakfast was included in the room rate but normally not room service, you see). I was really delighted. Breakfast was delivered on time but at the time that I checked out, the front desk insisted on charging me. After some explanation, they agreed to cancel the charge. This shows a slip in ther internal communication process but the staff handled the issue politely, which I appreciate.
Despite this, I still feel that this is probably one of the best Beijing hotels I have ever stayed in. Highly recommended.
Oh, by the way, if time permits, do try the exquisitely-prepared Chinese cuisine at the hotel's fine-dining restaurant "Made In China". The chef there prepared the duck dishes (especially the appetizer "brasied duck slices" with mustard) in a heavenly manner! :-)
Thanks for reading this review and I hope this helps.






Value
Cleanliness




